Overview Job Posting:

Behavioral Health Technician (BHT)

Job Title:

Behavioral Health Technician (BHT)

Location:

Glendale, AZ Position Type:

Full-Time, 100%

On-Site Department:

Behavioral Health /

Nursing & Patient Care Reports To:

Clinical Director / Chief Clinical Officer About Us & Our Mission Xola Behavioral Health & Wellness Center is in alignment with our commitment to Conscious Capitalism , we view behavioral healthcare as a higher calling that serves all stakeholders—our patients, their families, our staff, and the broader community. We build safe, ethical, and human-centered environments where recovery and personal growth thrive. We believe that caring for our frontline staff through a purpose-driven culture directly translates to trauma-informed, compassionate care for the individuals we serve. Position Overview We are seeking an empathetic, vigilant, and value-driven Behavioral Health Technician (BHT) to join our patient care team for a 100% on-site role at our facility in Glendale, AZ. As a frontline, on-site caregiver, you will rely heavily on high emotional intelligence (EQ) and clear communication skills ( bilingual in Spanish highly preferred ) to navigate complex behavioral dynamics with empathy, self-awareness, and composure. In this role, your primary focus will be actively shaping and maintaining an intentional therapeutic milieu —establishing psychological safety, structured routines, and a supportive physical and social atmosphere where individuals managing mental health conditions or substance use disorders feel safe, respected, and empowered. Key Responsibilities Milieu Facilitation & Direct Patient Support (On-Site):

Therapeutic Milieu Anchoring:

Serve as an on-site anchor for the therapeutic milieu, fostering a calm, low-stimulus, safe, and structured physical and social environment conducive to healing.

Vigilant Supervision:

Maintain continuous, vigilant on-site supervision of patients to ensure physical safety and emotional well-being across the unit and facility grounds.

Group Facilitation:

Lead or facilitate on-site patient community meetings, peer support groups, and structured recreational or therapeutic milieu activities that promote community building and self-advocacy.

Behavioral Management, EQ & Crisis Intervention:

Emotional Intelligence & Monitoring:

Apply high EQ to monitor patient behavior in real time, recognizing early signs of emotional distress or agitation before escalation occurs.

Trauma-Informed De-escalation:

Utilize compassionate de-escalation techniques and trauma-informed communication to reduce anxiety and resolve interpersonal conflicts within the unit.

Crisis Response:

Assist clinical staff during behavioral emergencies or crises in strict accordance with facility safety protocols and non-violent crisis intervention training.

Safety Checks:

Perform routine safety checks, and physical environment monitoring to safeguard patient and staff welfare while respecting individual dignity.

Documentation & Interdisciplinary Collaboration:

EHR Documentation:

Record accurate, objective observation notes, behavioral logs, and vital signs in the Electronic Health Record (EHR) system.

Shift Hand-Offs & Team Care:

Participate actively in on-site shift hand-off reports and treatment team meetings, bringing frontline observations of patient progress and milieu dynamics to the broader clinical team.

Ethical Compliance:

Uphold our conscious care mission by maintaining strict adherence to HIPAA guidelines, patient rights, and professional ethical standards.

Qualifications & Requirements Work Location Requirement:

Ability to work 100% on-site at our Glendale, AZ facility during scheduled shifts.

Language Skills:

Bilingual in Spanish (Highly Preferred): Fluent verbal and written communication skills in both English and Spanish to effectively connect with, support, and de-escalate diverse patients within our Glendale community.

Education:

High school diploma or GED required. An Associate or Bachelor's degree in Psychology, Social Work, Counseling, or a related behavioral health field is strongly preferred.

Certifications:

Active CPR / First Aid certification (or willingness to obtain upon hire). Crisis intervention certification (e.g., CPI, Safe Crisis Management) preferred. Valid BHT certification / state credential (if required by state or local regulations).

Experience:

1+ years of experience working in mental health, addiction treatment, or human services preferred.

Core Competencies:

High Emotional Intelligence (EQ): Deep empathy, active listening skills, strong emotional self-regulation, and non-judgmental communication under pressure.

Therapeutic Milieu Management:

Understanding of how environmental structure, social dynamics, and peer culture impact patient behavior and recovery outcomes.

Conscious Service Mindset:

Alignment with a purpose-driven care model that prioritizes trauma-informed care, patient dignity, and mutual respect.

Crisis Leadership & De-escalation:

Strong situational awareness, sharp clinical intuition, and the physical capability to handle crises safely in an on-site clinical environment. Benefits & Facility Culture We invest heavily in the well-being and professional fulfillment of our healthcare team to prevent burnout:

Competitive Compensation:

$18.03 - $24.04 / hour ($37,500 - $50,000 / year) reflecting experience and credentials

Comprehensive Healthcare:

Health insurance coverage options

Dental & Vision Coverage:

Full dental and vision plans available

Work-Life Balance:

Unlimited Paid Time Off (PTO) structured to support personal balance and wellness

Pet Insurance:

Comprehensive pet coverage options

Financial Protection:

Short-term disability and life insurance policies included

Educational Investment:

Tuition reimbursement or professional development support for continuous growth in behavioral health

Retirement Planning:

401(k) plan with company match

Pay:

$18.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person