The Ramada Plaza Marco Polo Beach Resort is a 250 room hotel located in beautiful Sunny Isles Beach. As our employee, you will enjoy great benefits, including:

• Insurance (Health, Dental, Vision, and Supplemental Plans)
• Free parking
• Vacation Days
• Holiday Pay
• Employee Incentives
• Employee Motivation Programs
• Employee Hotel Discounts (Wyndham Worldwide) and travel discounts

The Position :

You must have at least 2 years of Hotel Front Desk Experience . We're looking for Experienced Hotel Front Desk Agents with a positive attitude that communicate effectively, work well under pressure, and work efficiently with limited supervision. If this sounds like you, apply today!

Duties and responsibilities:

The Front Desk Agent is responsible for a high level of professionalism, excellent organization, communication skills, and detail orientation. Efficiently check in guest in or out of the hotel in a professional and competent manner. Agent must exceed guest expectations and resolve issues at all times.

• Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service
• Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
• Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
• Promote the company and brand-specific marketing programs
• Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy
• Quote and be familiar with room and rate availability for current and future dates
• Accept reservations, changes and cancellations, as needed
• Work closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage
• Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service
• Prepare daily reports and block special requests
• Keep all support departments informed of necessary information or requests
• Handle safety deposit box requests; including distributing, giving access to and closing procedures
• Answer phones according to service standards and within 3 rings
• Complete key packets and vouchers, and to modify registration cards
• Reconcile transactions at the close of the shift and cash out.
• Have thorough knowledge of hotel facilities, hours of operation and special service codes
• Handle hotel emergency procedures and situations with maturity and professionalism
• Perform tasks and projects as delegated by the Front Office Manager
• Other duties and responsibilities as assigned
• The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests Experience, Skills and Knowledge
• Ability to handle cash and credit transactions
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
• Ability to multi task and handle stress in busy periods
• Ability to speak fluently English and Spanish required

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance

Work Location:

In person