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Guest Services Supervisor - Vacation Rentals Do you thrive in a fast-paced environment? Enjoy leading a team and creating exceptional guest experiences? Roelens Vacations, the largest vacation rental company in Cape Coral, is seeking a Guest Services Supervisor to lead our Guest Experience team and oversee daily guest service operations. This in-office role is ideal for someone with hospitality, hotel, vacation rental, or property management experience who enjoys supporting a team, solving problems, and delivering outstanding customer service. Key Responsibilities Guest Services & Team Leadership Oversee and support Guest Services Agents, ensuring exceptional service, consistent processes, and a positive guest experience Provide coaching, guidance, and support while assisting with daily priorities and escalated guest concerns Reservations & Guest Experience Assist guests before, during, and after their stay through phone, email, OTAs, and in-person communication Create reservations, process changes and rebookings, and handle special requests while ensuring a seamless guest experience Guest Services Operations & Quality Manage reservation details, guest communications, waivers, refunds/credits, and required pre-arrival information Review upcoming arrivals, maintain accurate guest records, and ensure processes and service standards are followed Identify guest concerns, resolve issues within scope, and communicate opportunities for improvement What We're Looking For Experience in hospitality, vacation rentals, hotels, property management, or customer service Guest services, front desk supervision, or team leadership experience preferred Strong organization, attention to detail, problem-solving skills, and ability to multitask in a fast-paced environment A guest-focused mindset with the ability to support and lead a team Why Join Roelens Vacations? At Roelens Vacations, we are passionate about creating memorable experiences for our guests while building a strong, supportive team. If you enjoy hospitality, leadership, and making a positive impact, we would love to have you join our growing team. If you are passionate about hospitality, enjoy helping others, and want to be part of a growing company, we'd love to have you join our team. Before we proceed with scheduling an interview, kindly complete this brief trait survey.

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//go.cultureindex.com/p/3K0QoFTZEBrwx5OnQEU We are an EOS driven company. Focused. Responsive. Simple.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Experience:

Guest relations: 2 years (Required)

Work Location:

In person