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View More Jobs Technical Care Specialist 2 United States, Canada (Hybrid) The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R D team, escalating customer issues and driving resolutions. Your responsibilities Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction. Troubleshoot complex issues and offer innovative solutions, often at the system level. Act as the primary interface between customers and R D, escalating and following up on critical customer problems. Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements. Collaborate with cross-functional teams to ensure a seamless support experience for customers. Document and report on support activities, providing valuable insights for process improvements. Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing. Ensure compliance with company policies and procedures, maintaining a high standard of professionalism. Periodically take on-call duties, providing 24/7 support coverage as required. Your skills and experience A bachelor's degree in Computer Science, Engineering, or a related field is preferred. Minimum 3 years of experience in a technical support role, with a proven track record of success. Excellent problem-solving skills and the ability to think critically and creatively. Strong communication skills, both written and verbal, with the ability to explain complex concepts simply. A customer-centric approach, with a focus on delivering exceptional support and building strong relationships. Proficiency in relevant software and tools used for technical support and troubleshooting. Ability to work independently and manage multiple tasks in a fast-paced environment. Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution. Willingness to continuously learn and adapt to new technologies and support methodologies. Flexibility to work in a 24/7 support environment, including periodic on-call duties. At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially. Apply Now Job Info Job Category Customer Services Posting Date 08/28/2026 Degree Level Bachelor's degree Job Schedule Full time Job Type Experienced Job Identification 39392 Will

NSA/CAPS

approval be required? (E.g., accessing a US Customer Network?) Yes,Ensure NSA Vetting+ Drug Test (US) is completed during onboarding Role Type Individual contributor Laptop - support with ordering needed Don't know yet Salary Range

CAD 75K -116K USD 75-134K

•Plus potential variable compensation for eligible roles Experience level Experienced Locations 3201 Olympus Boulevard, Dallas, Texas, 75019-4520, US 600 March Road, Ottawa, Ontario, K2K 2E6, CA (Hybrid) Regular or Temporary Regular Legend Jobs at a location Group of locations © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map Similar Jobs Sr. Technical Optical Support Engineer United States and 1 more (Hybrid) Posted on 08/20/2026 Hot Job Trending The Sr. Technical Optical Support Engineer role is a critical position within US25 - Nokia of America, offering advanced technical support and product expertise. This role ensures smooth operations and customer satisfaction through complex troubleshooting and effective R D collaboration. Sr. Technical Optical Support Engineer United States (Hybrid) Posted on 08/20/2026 Hot Job Trending The Sr. Technical Optical Support Engineer role is a critical position within US25 - Nokia of America, offering advanced technical support and product expertise. This role ensures smooth operations and customer satisfaction through complex troubleshooting and effective R D collaboration.

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Nokia embraces the strategic use of Artificial Intelligence (AI) within our recruiting process to enhance the candidate experience and significantly improve our operational efficiencies. By leveraging AI-powered tools, we aim to create a more responsive and equitable journey for all applicants. Concurrently, we advocate for the intelligent, ethical, and safe use of AI by candidates and applicants when preparing and submitting their applications for our roles. This includes ensuring that any AI-generated content is thoroughly reviewed for accuracy, originality, and relevance, and that its use aligns with principles of transparency and integrity. Our goal is to foster a recruitment environment that benefits from technological advancements while upholding fairness, authenticity, and human oversight.