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Social Services
Residential Assistant / Advisor
Buffalo, NY
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Multiple positions exist including evenings, weekends, and holiday shifts.
Supervisor :
Reports to Executive Director The Resident Assistant (RA)'s role is to help support the programming at Little Portion Friary by providing additional support to core staff and maintaining around-the-clock coverage on evenings and weekends while working in alignment with trauma-informed care best practices. The RA supports our guests in shelter and provides for a safe, clean and comfortable living environment. All RA's also help with specialized support for our program depending on their shift, including housekeeping, meal service, intakes and discharges, and crisis intervention, as well as coordinating programming in the shelter. Must be able to work some week nights and some weekend shifts as well as occasional holidays (rotating with other staff and volunteers, as needed).
Duties:
Treats guests in a professional and compassionate manner utilizing a strengths-based, trauma informed approach
Is present in the shelter, visible and available to guests at all times and responds to the needs of guests that may arise
Maintains a safe, comfortable and trauma-informed environment for our guests and reports all maintenance and supply needs to management to ensure a functional environment
Manages crisis situations and contacts 911 if necessary and the on-call staff (Case Manager and Executive Director) immediately if there is an emergency
Oversees guest utilization of the kitchen and ensures clean up and closing down the kitchen
Supervises daily chores and completes any unfinished chores at the end of the day
Closes down the programming in the evening, including maintaining curfew, lights out, locking of the building and setting the alarm
Responsible for light housekeeping duties, including removing garbage, putting away supplies, etc.
Communicates with the team via Staff Reports and completes Guest Warnings and Incident Reports as appropriate
Supports the volunteers in planning, preparing and serving meals for our guests, including passing a Food Handler Course, maintaining all safety protocols and cleaning workstations after meals
Supports the Case Manager, including managing the flow of the main office during business hours and adding increased one-on-one support for guests in achieving their action steps
Supports the Social-Emotional health of our guests by creating, planning and executing programing for the guests in our shelter
Participates in meetings and trainings as assigned (supervision, staff meetings, trauma-informed care trainings, red cross certification, etc.)
Coordinates with team to ensure coverage
Available for both week night and weekend shifts to ensure overlap with regular staff
Completes other duties as assigned by the supervisor Skills and other
Qualifications:
Maintains professionalism at all times while dealing with guests, staff and volunteers/donors.
Compassion and patience for working with people in crisis
Excellent communication skills for collaborating with volunteers and staff
Good character and judgement decisions, including displaying appropriate and professional behavior at all times
Flexibility with general shift coverage, including weekends, evenings and holidays. Functions as a support to the team by helping to fill gaps in service
Must have reliable transportation to the facility
Background check required Agency Expectations
Demonstrates knowledge of the program, mission and services of LPF
Complies with all policies and procedures in Employee Handbooks
Maintains client confidentiality
Willingness to stay compliant with necessary certifications
Immediately reports all suspected incidences of substance use, suicidal ideation, medical emergencies or violent situations to Case Manager and Executive Director and completes necessary incident reports and case notes
Is punctual and consistent in reporting for scheduled work shifts to assure coverage
Complies with agency standards of conduct and professionalism
Ability to work in an alcohol and drug free environment. Hours
Variable shifts, including week nights and weekends.
Shifts run approximately as follows with some shorter shifts available for coverage as needed: Monday-Friday 5pm-10pm,
Saturday-Sunday:
8:30am-4:30pm or 4:30pm-10pm
Compensation:
$18.00/hour, with an average of 15-20 hours per week (PT, non-exempt) Please send a current resume and cover letter to Kaitlin Price, Executive Director, at director@littleportionfriary.com .
Job Type:
Part-time Pay:
$18.00 per hour
Benefits:
Opportunities for advancement Paid sick time Shift availability: Night Shift (Preferred) Ability to