Communications & Organizational Change Management Specialist

Description:

Location:

Camp Springs, MD & Authorized Telework (Hybrid)

Position Summary:

The Communications and Organizational Change Management (OCM) Specialist is an experienced communications strategist responsible for guiding USCIS through organizational transitions by planning, communicating, and executing changes that minimize resistance, address stakeholder concerns, and drive adoption of new processes, technologies, and organizational structures. This position develops and executes communication strategies for both public-facing and executive-level DHS audiences, leveraging industry-leading methodologies including Prosci, Lean Agile, and the Scaled Agile Framework (SAFe).

Responsibilities:

Develop and execute comprehensive communication strategies with clearly defined target audiences, key messages, and delivery channels — including public-facing and executive-level DHS communications. Lead change management initiatives to guide USCIS through operational transitions, minimizing resistance and ensuring smooth adoption of new processes, technologies, and structures. Develop and implement communication plans, training programs, and phased deployment approaches for business process and technology changes across VER and FOD. Facilitate stakeholder engagement, awareness campaigns, and training sessions at all organizational levels. Ensure all communications adhere to Plain Language guidelines and Section 508 compliance standards. Leverage Prosci, Lean Agile, and SAFe methodologies for change adoption, aligning agency, division, and program objectives. Implement feedback and continuous improvement mechanisms including retrospectives, stakeholder surveys, and FAQ development. Utilize leading technologies and tools — including Adobe Suite, Microsoft Suite, and Mural — to develop innovative communications products that drive awareness and buy-in. Draft strategic communications in support of operational programs for DHS and USCIS, including messaging frameworks and stakeholder engagement plans. Advise Project Managers and Product Owners on target audience messaging, effective communication channels, and optimal timing of outreach and activities. Performs other related duties as assigned

Requirements:

Required Qualifications:

Bachelor's Degree in Communications, Public Relations, or a directly related field. Minimum 7 years of experience developing and executing strategies for federal programs. Demonstrated expertise in executive-level communications, messaging frameworks, and stakeholder engagement. Experience supporting organizational change management initiatives in a federal environment. Strong writing, editing, and presentation skills tailored for diverse audiences including senior executives. Ability to coordinate across functional teams to ensure clear, consistent messaging. Experience drafting strategic communications in support of operational programs for DHS or USCIS. Required Certifications (One or More): Prosci Change Management Certification (REQUIRED) OR a similar professional certification in organizational change management

Preferred Qualifications:

Experience supporting USCIS, DHS, or federal immigration program communications. Familiarity with SAFe (Scaled Agile Framework) and Lean Agile communications integration. Experience with Section 508 compliance and Plain Language standards in a federal context. Proficiency with Adobe Creative Suite, Microsoft 365, and collaborative tools such as Mural.

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable people with disabilities to perform the described essential functions of the job.

Physical demands:

While performing the duties of job, employee is required to stand; walk; sit; use hands to fingers, handle or feel objects; reach with hands and arms; talk and hear; type/use computer and phone. Prolonged Sedentary work that primarily involves sitting/standing. Light work that includes moving objects up to 40 pounds.

Non-Physical demands:

Frequently requires performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exacting work. Occasionally requires time pressures, emergency situations, and frequent change of tasks. Rarely requires irregular schedule/overtime and noisy/distracting environment.

Work environment:

Generally, an office-type position. The noise level in the work environment is usually quiet in office settings and moderate in other situations. This is primarily a work-from-home position, with some travel to Corporate Office area as needed. Requires eligibility to work in the US and may require a background investigation or security clearance. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Email hr@qedei.com if you would like to request an accommodation.