The ICT Business Systems Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure that business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.

The analyst partners closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, datadriven solutions that support business growth and customer experience.

Key Responsibilities:

Business Requirements & AnalysisGather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.

Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.

Define and document business rulesSupport backlog refinement and prioritization in collaboration with Product Owners.

Stakeholder & CrossFunctional CollaborationAct as the primary liaison between business stakeholders and ICT vendor teams.

Partner with Product Management, Operations, Finance and external vendors as needed.

Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.

Solution Design & Delivery SupportSupport solution design by ensuring requirements align with existing platforms, integrations, and data models.

Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.

Assist with release readiness, documentation, and postlaunch support activities.

Data, Systems & Process EnablementSupport data management activitiesIdentify process gaps and improvement opportunities across business and system workflows.

Leverage reporting and analytics to validate requirements, measure outcomes, and support decisionmaking.

Continuous Improvement & InnovationContribute to business improvement initiatives, including automation, AI, and datadriven enhancements where applicable.

Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.

Basic Qualifications:

Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

Minimum 5 years of working experience in IT Systems, with experience in SalesforceProven experience as a Business Analyst within ICT / ITdriven environments.

Minimum 3 years programming experience.

Strong requirements gathering, documentation, and stakeholder management skills.

Experience working with crossfunctional teams and agile or hybrid delivery models.

Excellent communication, analytical, and problemsolving abilities.

Preferred Qualifications:

Experience in Aftersales and /or FleetThe ICT Business Systems Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure that business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.

The analyst partners closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, datadriven solutions that support business growth and customer experience.

Key Responsibilities:

Business Requirements & AnalysisGather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.

Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.

Define and document business rulesSupport backlog refinement and prioritization in collaboration with Product Owners.

Stakeholder & CrossFunctional CollaborationAct as the primary liaison between business stakeholders and ICT vendor teams.

Partner with Product Management, Operations, Finance and external vendors as needed.

Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.

Solution Design & Delivery SupportSupport solution design by ensuring requirements align with existing platforms, integrations, and data models.

Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.

Assist with release readiness, documentation, and postlaunch support activities.

Data, Systems & Process EnablementSupport data management activitiesIdentify process gaps and improvement opportunities across business and system workflows.

Leverage reporting and analytics to validate requirements, measure outcomes, and support decisionmaking.

Continuous Improvement & InnovationContribute to business improvement initiatives, including automation, AI, and datadriven enhancements where applicable.

Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.