Required Education:

• Bachelor's degree

Required Qualifications:

• Strong experience with Multi-Factor Authentication (MFA) and Identity & Access Management (IAM) technologies
• Background in IT Security, authentication, and access control solutions
• Experience troubleshooting complex incidents and providing Level 3 support
• Experience creating technical documentation and test plans/scripts

Preferred Qualifications:

• Experience with Postman and automated testing
• Previous experience supporting enterprise-scale or global IT environments is highly preferred
• Experience with authentication platforms such as OpenText Advanced Authentication or similar solutions is a plus

Responsibilities:

• Support and maintain the client's global MFA environment (OpenText Advanced Authentication)
• Serve as a technical lead on medium to large initiatives as directed by the Product Owner and Manager
• Provide consultation and subject matter expertise on authentication, access management, and IT security topics
• Analyze business and technical requirements and develop work orders for external suppliers
• Troubleshoot and resolve complex MFA-related incidents and requests, escalating to global support teams as needed
• Provide Level 3 support for authentication platforms, applications, and processes
• Assist with ensuring system integrity, security, scalability, and ongoing enhancements
• Create and maintain technical documentation, procedures, and automated test scripts using Postman
• Perform unit and integration testing and support automated testing and deployment processes
• Define and adhere to development standards, testing procedures, documentation requirements, and best practices
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.