Purchasing Agent - Exempt Purchasing Agent - Exempt#26-26936

Virtual, TX

Onsite Job Description

JOB DESCRIPTION

Responsibilities include providing day-to-day operational support for invoice exception resolution, vendor master activities, IPC support, and ticket management. This role is responsible for ensuring timely follow-up, issue resolution, and continuity of service across internal stakeholders, suppliers, and cross-functional business partners.

The position supports critical activities related to invoice processing, PO exception handling, supplier statement review, vendor master updates, requester communications, and operational reporting. The ideal candidate will bring strong system knowledge, attention to detail, and the ability to manage multiple priorities in a high-volume, service-oriented environment.

Key Responsibilities

Manage PO value exceed invoice resolution and related escalations

Follow up with requesters on unresolved invoice issues and delayed responses

Review credit hold and invoice exception scenarios to determine next steps

Validate PO balances, invoice details, and related data in SAP

Research invoice history to identify duplicate, previously paid, or outstanding invoices

Process PO increase requests in Ariba and support downstream invoice workflow requirements

Support invoice approvals and exception handling in ReadSoft

Review supplier statements and coordinate follow-up on open items, discrepancies, and revisions

Support vendor master invoice resolution activities, including issue follow-up and documentation collection

Validate supplier bank information and coordinate vendor master update submissions

Obtain EFT forms and required supplier documentation to support accurate vendor data maintenance

Manage ServiceNow tickets and support verbal verification requests within required service levels

Handle IPC vendor master escalations and monitor status through resolution

Respond to complex operational inquiries and coordinate with cross-functional teams as needed

Support access-related requests for new hires and coordinate IT issue resolution

Assist with department communications and stakeholder outreach activities

Support training coordination and delivery for internal requesters across regions

Participate in project implementation and operational support initiatives

Manage shared inbox activities and ensure timely routing or response

Maintain recurring reports, manual trackers, and performance-related documentation

Required Qualifications

Bachelor's degree or equivalent combination of education and relevant experience

Minimum of 2 years of relevant experience in accounts payable, invoice resolution, vendor master, procurement operations, or shared services support

Experience working with SAP

Strong Microsoft Excel skills

Strong written and verbal communication skills

Strong organizational, analytical, and problem-solving skills

Ability to manage multiple priorities and work independently in a fast-paced environment

High attention to detail and strong follow-through

Preferred Qualifications

Experience with Ariba

Experience with ReadSoft

Experience with ServiceNow or other ticket management systems

Experience supporting vendor master updates and supplier banking documentation

Experience handling invoice exceptions, escalations, and requester follow-up

Experience supporting cross-functional or global operations

Experience with reporting, training support, and process improvement activities

Core Competencies

Invoice resolution and exception management

Vendor master support

Stakeholder communication and follow-up

Ticket management and escalation handling

Data accuracy and attention to detail

Time management and prioritization

Cross-functional collaboration

Customer and supplier support orientation

Work Environment and Scope

This role operates within a high-volume, deadline-driven support environment and requires frequent coordination with internal stakeholders, suppliers, accounts payable, procurement, vendor master teams, and IT support partners. Success in this role requires the ability to manage recurring operational responsibilities while responding effectively to variable business demands and urgent issues.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."