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TB
The Bank of Southside Virginia
Branch Leader
Career Insights for Vice President of Operations
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Scorecard
Based on Virginia data
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What they do
A Vice President of Operations oversees all operations for a company or organization. Manages product development, construction, production, purchasing, and customer service as well as preparing budgets, overseeing scheduling and monitoring budget costs.
$176,117 / year median in Virginia
+9% projected growth
Job Description
The primary responsibility of this position is to lead and manage the operations, staff, and business performance of a designated Financial Center location. The Branch Leader will deliver a superior customer experience, initiate, retain and grow profitable customer relationships within the existing customer base and the local community, and adhere to operational, compliance and regulatory requirements. Plan, assign and evaluate the work of staff, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, make pay recommendations Build and maintain knowledge and network of local community, engage individuals, local small businesses, business groups and community organizations, identify and research business banking opportunities, develop and implement plans to market products and services, represent BSV as a positive force bringing value to the local community Oversee the implementation of established internal operating processes and procedures, ensure adherence to all risk management and compliance initiatives and applicable regulations, evaluate operating efficiency and make adjustments to maximize efficiency, profitability and deliver the optimal customer experience, resolve escalated customer issues Contribute to and promote broader business and corporate initiatives, consistently message to staff and other stakeholders in support of the Bank's strategic goals, lead team through organizational change, partner with the Commercial Lenders, support business planning, champion culture activities