Who We Are Rewind Bar isn't just another medspa. We're reshaping what luxury aesthetics means by making confidence accessible to everyone.

Our mission is simple:

help people feel great about themselves through safe, transparent, results-driven care. We're growing quickly and looking for a Practice Manager who leads with structure, ownership, and heart. Someone who can keep operations tight, drive daily sales execution, motivate a high-performing team, and protect the patient experience that keeps people coming back. This is not a "sit in the office and manage from a distance" role. This is for someone who sees the whole clinic as their responsibility. Front desk, treatment rooms, sales goals, patient escalations, follow-ups, promotions, cleanliness, team accountability, and daily execution. If you value excellence, clear communication, real leadership, and rolling up your sleeves when the team needs you, you'll fit right in. Your Mission Build a smooth, profitable, patient-focused practice every day. You'll be trusted to lead the team, protect the Rewind Bar standard, drive daily performance, and make sure the clinic runs with clarity, urgency, and care. What Success Looks Like The clinic runs on time, on budget, and with zero chaos. The team knows the daily goals, the current offers, the follow-up priorities, and exactly what winning looks like. Patients rave about their experience, trust the team, and rebook because the care feels organized, personal, and elevated. Daily sales goals are tracked, communicated, and acted on. Promotions are being executed, follow-ups are happening, and no opportunity is falling through the cracks. Client concerns are handled quickly, professionally, and with ownership. Transactions, wallets, accounts, and reconciliations are clean and accurate. The clinic is presentation-ready, clean, stocked, and compliant at all times. Ownership has complete confidence that the clinic is in good hands. Your Core ResponsibilitiesTeam Leadership Lead the team through hiring, onboarding, training, coaching, and performance reviews. Run daily huddles that align the team around goals, offers, patient experience, schedule flow, and priorities. Hold team members accountable to the Rewind Bar standard of care. Step in when needed, whether that means supporting the front desk, helping in the back, cleaning a room, solving a patient issue, or keeping the day moving. Create a drama free culture where "that's not my job" does not exist. Sales and Daily Performance Stay on top of daily, weekly, and monthly sales goals. Communicate goals clearly to the team and help drive the behaviors that achieve them. Ensure promotions are understood, presented correctly, and followed through. Track follow-ups, open opportunities, pending packages, rebooking, retention, and conversion. Coach the team on transformation based selling that feels natural, ethical, and patient-centered. Identify missed revenue opportunities and fix the system, not just the symptom. Operations Management Oversee daily clinic operations, including scheduling, staffing, patient flow, inventory, reporting, and clinic readiness. Manage front desk systems, client communications, bookings, payments, checkout flow, and account details. Handle more complex transactions, account issues, wallet balances, refunds, credits, and reconciliation needs. Ensure BLVD or similar booking software is used accurately and consistently. Keep the clinic clean, organized, stocked, compliant, and ready for patients at all times. Patient Experience and Escalations Protect the patient experience from first call to follow-up. Handle client escalations with calm, professionalism, and good judgment. Make sure patients feel heard, respected, and taken care of, even when something goes wrong. Ensure the team follows through on callbacks, treatment plans, rebooking, and post-visit communication. Growth and Business Support Track KPIs and identify opportunities for improvement. Work with marketing on existing offers, local outreach, events, and community engagement. Collaborate with ownership on forecasting, budgeting, staffing, and business planning. Bring solutions, not just problems. Who You Are You have experience managing a medspa, aesthetic medical practice, wellness clinic, or similar service-driven environment. You understand that operations and revenue are connected. A beautiful clinic that misses its sales goals is not winning. You are confident leading daily huddles, tracking goals, coaching team performance, and creating follow-through. You stay calm under pressure and can handle patient escalations without drama. You are detail-oriented and comfortable with reporting, reconciliations, scheduling, inventory, and account accuracy. You are comfortable jumping in wherever needed: front desk, back office, patient flow, clinic cleanliness, team support, or problem-solving. You communicate clearly, directly, and respectfully. You are not above the work. You lead from the front. You are confident using BLVD or similar booking software. Spanish fluency is a plus. You have flexibility for some evenings and weekends as needed. Why You'll Love Rewind Bar You'll have real input in how the business grows. You'll be part of a brand that cares about both results and patient trust. You'll work in a culture based on respect, accountability, ownership, and shared success. You'll receive a competitive salary with performance bonus potential. You'll have access to professional development and leadership training. You'll receive employee discounts on treatments and products. You'll have paid time off and a supportive environment that values balance. How to Apply If you're an experienced Practice Manager who thrives on structure, service, sales execution, and team leadership, apply today. Help us build the kind of clinic people can't stop talking about.

Pay:

$90,000.00 - $120,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person