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Director-Authorized Service & Training Network
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Cirrus Aircraft
Alcoa, TN (In Person)
Full-Time
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Job Description
Overview Cirrus Aircraft partners with a global network of authorized providers—Cirrus Training Centers (CTCs), Cirrus Standardized Instructor Pilots (CSIPs), and Authorized Service Centers (ASCs)—to deliver consistent, high-quality training and service aligned to Cirrus safety and customer standards. The Director-Authorized Network Services will lead a transformation in how Cirrus enables and manages its third-party network. This leader will consolidate RTMs and RFSMs into a unified team of Regional Development Managers (RDMs) accountable for network standards, performance, and partner development across training and maintenance—anchored by the Partner Scorecard. Partnering with multiple internal stakeholders and 3 rd party service providers, the Director will build the operating model, systems, and talent mix to scale the network. The team will cross-train while maintaining functional SMEs, and the leader will strengthen capabilities in information systems, continuous improvement, financial acumen, and business leadership. Responsibilities Lead the integration of flight training and aircraft maintenance network oversight into one team of Regional Development Managers (RDMs), with clear roles, decision rights, cross-training, and designated functional SMEs. Own the Partner Scorecard and partner KPI operating rhythm; build the systems, data definitions, dashboards, and governance required to proactively manage network performance. Establish a continuous improvement operating system to drive consistent partner outcomes and faster issue resolution; capture global best practices and curate the Authorized Network Playbook and e-procedures with strong version control and adoption. Lead the team's adoption of AI-enabled tools and ways of working to improve decision-making, productivity, and partner/customer outcomes. Own partner program governance, including the network tiering system and partner contracts (commercial and legal terms), in close partnership with Legal, Finance, and internal stakeholders. Coach partners on sustainable operations using strong business leadership and financial acumen (P&L drivers, capacity, pricing, labor utilization, and investment planning) aligned with Cirrus standards and brand experience. Build and scale the Authorized Network's capability to generate qualified aircraft sales leads, including process, training, tools/CRM integration, and incentive alignment with Sales and Marketing. Qualifications Bachelor's degree in Business, Engineering, Aviation, or related field required; MBA or advanced degree preferred. 12+ years of progressively responsible leadership experience in field operations, service delivery, and/or third-party partner network management with measurable business outcomes. Proven people leader and change leader—experienced building teams, integrating diverse disciplines, aligning stakeholders, and driving sustained adoption in ambiguous environments. Data- and systems-driven operator with experience deploying Partner Scorecards/KPI frameworks, dashboards, and CRM discipline; able to translate performance into priorities and executive-ready recommendations. Strong continuous improvement capability and financial acumen—able to build business cases, manage budgets, and run a governance operating system (standards, tiering, contracts, e-procedures, and playbooks) that drives measurable partner performance improvement. Commercial and partner enablement skills, including partnering with Legal/Finance on agreements and building a partner-driven aircraft sales lead generation motion with Sales/Marketing. Strong field leadership and partner coaching skills; able to influence without authority and build durable relationships across a geographically distributed network. Strong working knowledge of flight training, aircraft maintenance, and aircraft operations. FAA pilot certificate and/or FAA A&P certificate strongly preferred (IA preferred).