Lead Funeral Home Dispatcher Foundation Partners Group - 2.6 Phoenix, AZ Job Details Full-time 21 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications City street navigation Computer operation Microsoft Outlook Phone communication Route mapping technology High school diploma or GED Social media platforms Driver's License E-learning platforms Dispatch software communication

LMS Full Job Description What You Will Do:

The Lead Dispatcher's primary responsibility is to lead the team of individuals responsible for initiating and scheduling the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate. This position is considered a non-exempt position and has supervisory responsibilities outlined in this profile. While this position is responsible for leading others, the role also has responsibility for performing the duties of a dispatcher as well. Understands and adheres to Company standard operating procedures and guidelines as outlined. Assists peers, and other Dispatchers to ensure all open tasks are completed in a timely manner Participates in weekly updates with supervisor to share and exchange resources and to ensure goals are being met Learns to operate new office technologies as they are developed and implemented Manages deliverables; organizes and coordinates workflow, manage multiple tasks, deadlines, and projects Maintain customer service standards as implemented for appropriate brand/s Holds oneself accountable for completing all company assigned learning assignments, including compliance management (i.e., OSHA, Workplace Harassment Prevention) Follows safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment Partners with peers to ensure administrative components are completed accurately & timely Participates in assigned staff meetings May ensure Fleet is always ready and is responsible for maintaining the overall cleanliness and operational readiness including, proper fueling and stocking of supplies Supports staffing to meet business needs and onboarding and training of all New Hires Oversees the assigned Dispatch team providing direct supervision, coaching and ongoing support Supervisory duties include but are not limited to scheduling, time approval, performance coaching/feedback and general support to ensure the team's success Responsible for allocating workload across the team while also performing Quality Control duties and providing ongoing coaching and feedback to the team regarding accuracy, feedback and attention to detail Identifies techniques to improve time to respond, customer satisfaction and conflict resolution as needed and ensuring we make every call every time Assists with special projects and other duties as determined by the head of the department Identifies & implements process improvement opportunities Supports the Dispatch team in handling escalated / high-touch care calls Meets regularly with the team to support growth and review opportunities for improvement Uses phone etiquette as outlined by the company Interacts with customers and/or family member of the decedent, handling inquiries and directing them according to specific needs (i.e., upon arrival and departure for transfer of decedent) Ensures proper paperwork is completed timely and in accordance with relevant laws and regulations Holds oneself accountable for utilizing systems/technology provided by the company Initial and subsequent transfers of decedents to and from the Decedent Care Center and other locations as needed. Adheres to all regulations and procedures with the transfer of the decedent (i.e., Tag and process decedent properly including logging of personal effects)

What We Require:

2 years of dispatching experience is required, with experience in decedent care preferred 2 years or team lead or supervisory experience preferred Must be at least 21 years of age High School Diploma or GED equivalent Valid state issued driver's license in good standing and acceptable driving record Works on-call, in rotation as assigned, and must be available to work nights and weekends and holidays as needed (i.e., phone, face to face, at the hospital, hospice, residence) Ability to follow instructions, whether it be in person or by phone Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic Must be able to use routing and scanning tools for tracking as part of the daily process Good verbal and written communication Clear understanding of and the ability to use various forms of technology and communications (i.e., online portals, social media, email, live webinars, text, phone, tablet.) Basic computer skills in MS Office -

Outlook, Word, Excel, Teams, OneSource, Learning Management System Shift:

Full-time Req Benefits:

Meaningful Work:

Make a real difference by helping families navigate one of life's most challenging times with compassion and care.

Competitive Pay and Benefits:

o Medical, dental, prescription, and vision insurance o Vacation, sick, and holiday pay o Wellness Rewards o 401k with company match o Company-paid life insurance, long-term disability, and short-term disability

Career Growth:

Take advantage of ongoing training and advancement opportunities within the funeral service industry.

Supportive Culture:

Be part of a compassionate, mission-driven team that values respect, empathy, and service. Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way. Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.

Additional Details :

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments. Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations-we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates. Monarch Crematory - 17th-Phoenix