Dispatcher

Dispatcher Long Beach, CA Job Details Part-time | Full-time $21 an hour 1 day ago Qualifications Writing skills

Full Job Description SUMMARY:

The Dispatcher is responsible for supporting scheduling operations, ensuring timely and efficient personnel assignment, and coordinating real-time responses to staffing needs. Reporting to the Regional Operations Manager, the Dispatcher plays a key role in maintaining service quality, compliance with company policies, and effective communication across teams.

DUTIES AND RESPONSIBILITIES

Daily Scheduling Operations:

Assist in managing complex daily schedules and resolving scheduling shortfalls. Coordinate real-time responses to uncovered shifts or last-minute changes.

Communication and Coordination:

Clearly communicate schedule updates, site requirements, and post expectations to employees. Liaise with relevant managers and supervisors to address staffing issues and facilitate training for new assignments.

Monitoring and Reporting:

Track employee attendance, time punches, and ensure compliance with scheduling policies. Notify Account Management and Human Resources of attendance violations or scheduling concerns. Prepare reports regarding scheduling, overtime, and uncovered shifts as required.

System Maintenance:

Ensure that time worked, time off, and schedule changes are accurately recorded in the timekeeping system.

Team Support:

Provide support and training to new dispatch team members. Ensure compliance with company policies and procedures among dispatch staff

COMPETENCIES

Problem Solving -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills -Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service -Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Quality Management -Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Cost Consciousness -Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity -Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment. Ethics -Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support -Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Judgment -Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation -Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing -Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality -Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security -Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability -Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality -Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability -Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative -Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation -Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS

High school diploma and two years related experience, or equivalent combination of education and experience Excellent verbal and written communication skills Professional appearance and demeanor Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and positive demeanor Acute attention to detail Commitment to excellence and high standards Ability to work on complex projects with general direction and minimal guidance Ability to deal effectively with a diversity of individuals at all organizational levels Good judgement with the ability to make timely and sound decisions Creative, flexible, and innovative team player Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow Ability to work independently and as a member of various teams and committees Demonstrated ability to plan and organize projects