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Groome Transportation (ND)

Dispatcher/Agent

Job Description

Job Description:
•Starting at $17.32 per hour!• Tips! Average $4/hr in credit card tips, plus cash tips Answer customer inquiries, assist walk-in customers Take new reservations from callers and walk-ins Provide excellent customer service Work varied shifts as needed Perform other duties as required
Job Requirements:
Qualifications and Education Requirements High School diploma or equivalent 1 - 2 years previous customer service or dealing with the public 1+ year handling multiple phone lines Software experience with Word, Excel, and Outlook and other Internet applications Some experience using scheduling and/or reservation software Cash handling experience Ability to communicate effectively in English Satisfactory completion of each of the following: Background investigation Drug test
Wage Range:
17.32 - 17.32 per hour
General Description of Benefits:
Benefits •Based on average hours worked for full-time employees• Medical Accident Critical illness Dental Vision Life Long and Short Term Disability Employee Assistance Program Paid Time Off

Career Insights for Dispatcher

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What they do

A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.

$47,835 / year median in Colorado

+9% projected growth

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