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Riverbend Transportation
Dispatcher "experience preferred"
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Based on Idaho data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$51,434 / year median in Idaho
+9% projected growth
Job Description
Riverbend Transportation is a fast-growing trucking company based in Idaho Falls, ID. Are you ready to take on a pivotal role in the heartbeat of the operation? Riverbend Transportation is seeking a dynamic and detail-oriented dispatcher to join our team. As a dispatcher, you will be at the forefront of ensuring seamless communication between drivers, customers, and internal departments to optimize delivery schedules and exceed customer expectations. Dispatcher Responsibilities Coordinate and schedule transportation activities, including assigning drivers to routes and optimizing delivery efficiency. Communicate effectively with drivers, providing clear instructions, updates, and support throughout their routes. Monitor real-time tracking systems to ensure on-time deliveries and address any issues promptly. Collaborate with customer service to resolve delivery discrepancies, address customer inquiries, and provide exceptional service. Maintain accurate records of dispatch activities including driver logs and delivery times. Continuously improve operational processes and implement best practices to enhance overall efficiency and customer satisfaction. Work closely with the logistics team to optimize fleet utilization and minimize costs. Dispatcher Qualifications Previous experience in dispatch, logistics, or transportation operations preferred. Strong communication skills with the ability to interact effectively with drivers, customers, and team members. Exceptional organizational skills and attention to detail to manage multiple tasks and priorities. Proficiency in using dispatch software and GPS tracking systems. Ability to thrive in a fast-paced environment and make quick decisions under pressure. Flexibility to work varying shifts, including evenings and weekends, based on operational needs. Knowledge of DOT regulations and transportation industry practices is a plus. Why Join Riverbend Transportation? Incredible compensation and benefits package. Opportunities for career growth and professional development. Collaborative and supportive team environment. Make a meaningful impact on transportation operations and customer satisfaction. Be part of a growing company with a commitment to excellence in service delivery. Call to Action If you're ready to embark on an exciting journey in transportation logistics and make a difference every day, apply now to join Riverbend Transportation as our Dispatcher!