Telecom Dispatcher Allied Universal paid holidays, sick time, retirement plan United States, Illinois, Chicago 420 W Grand Ave Apt 1b (Show on map) Sep 26, 2026 Telecom Dispatcher Job Locations US-IL-Glendale Heights | US-IL-Chicago Requisition

ID 2026-1667872

Category (Portal Searching)

Adesta Business Unit AUTS Overview Company Overview:

Adesta(TM), an Allied Universal company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced dynamic environment, join a team that creates meaningful and measurable solutions based on customers' project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training. Job Description Adesta, an Allied Universal Company, is hiring a Telecom Dispatcher. The Telecom Dispatcher screens all call tickets to determine if a conflict with customer facilities exists. The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and emergency repairs to networks.

RESPONSIBILITIES

Receive, accurately screen, and dispatch one-call tickets for multiple customers

Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities

Provide clear and concise information to field personnel in emergency situations

Track and close out each location ticket; enter information into ticket management software

Prepare weekly reports to track ticket and locate volumes for billing purposes

Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner

QUALIFICATIONS

High school diploma or equivalent

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations

Ability to work independently and perform tasks of moderate to high complexity which require knowledge of technical and business environments

Superb oral and written communication skills

Excellent follow-up and leadership skills

Strong analytical decision-making capabilities

Self-motivated with the ability to motivate and influence others

Must be able to manage multiple tasks while meeting strict deadlines

PREFERRED QUALIFICATIONS

Prior dispatch experience

Prior work experience requiring excellent customer service skills and direct customer interaction

Prior utility locating or excavation experience

Utility construction experience

BENEFITS

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance

Eight paid holidays annually, five sick days, and four personal days

Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay Range:

$20/hr-$25/hr Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information:

www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1667872