Call Center Representative/Dispatcher

Overview We are seeking a dependable and detail-oriented Customer Service Representative / Administrative Assistant (CSR/Admin) to join our team. The ideal candidate will have strong communication skills, excellent time management, work well on a team, and a proactive mindset. This role is crucial in ensuring our service operations run smoothly and our customers receive outstanding support.

Key Responsibilities:

Handle Inbound & Outbound Calls:

Answer incoming calls and place outgoing calls to schedule maintenance and service jobs using ServiceTitan software.

Schedule Appointments:

Optimize technician routes to effectively schedule jobs and maximize efficiency.

Customer Support:

Provide accurate information to customers regarding their appointments, accounts, estimates, invoices, and general inquiries.

Data Management:

Create and maintain customer accounts, ensuring database accuracy and integrity.

Field Communication:

Maintain clear, timely communication with field technicians regarding appointment changes, time-sensitive updates, or job-specific inquiries. ✉

Customer Correspondence:

Draft and send letters to current and prospective customers as needed.

Team Support:

Provide general administrative support to Managers and assist with various tasks as requested.

Preferred Qualifications:

✅ Experience with ServiceTitan software ✅ Fluency in Spanish ✅ Previous experience in an administrative, customer-facing or scheduling role

Key Traits We're Looking For:

✔ Reliable and punctual ✔ Strong attention to detail ✔ Excellent organizational and time management skills ✔ Clear, professional communication skills ✔Ability to multitask in a fast-paced environment Apply Today! If you're looking for a dynamic role with a supportive team and have the experience and professionalism to match, we'd love to hear from you. Submit your resume and a brief cover letter. About Us Montgomery Irrigation is a small business in Jessup, MD. We are professional and customer-centric. Our goal is to provide exceptional customer service. We have been in business for over 30+ years and are continuing to grow each year. We currently have branches in Jessup, MD, Eastern Shore, MD, and Richmond, VA. Throughout the year we provide training and teambuilding activities to encourage growth within the company as well as a team atmosphere. This position is located at our Jessup, MD/Corporate office and the hours will be M-F from 8am-5pm with an hour for lunch. Overtime will be offered and encouraged during our busy months which consist of mid-March through May and late September through November..

Our work environment includes:

Modern office setting Food provided Casual work attire Relaxed atmosphere Safe work environment On-the-job training

Job Type:

Full-time Pay:

$19.00 - $25.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

8 hour shift No nights

Work Location:

In person

Job Type:

Full-time Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person