We are looking for a dependable Dispatcher to support transportation operations in Lansing, Michigan. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and can coordinate requests efficiently while delivering strong customer service. The person in this role will manage incoming calls and radio communication, help route information accurately, and serve as a key point of contact for day-to-day dispatch activities. On-Site, M-F, Split Schedule; 6:00 am - 9:00 am and then again from 2:00 pm - 5:00 pm.

Responsibilities:

• Coordinate daily dispatch activity by receiving requests, prioritizing needs, and assigning information promptly to the appropriate personnel.
• Handle a high volume of incoming calls through a multi-line phone system while maintaining professionalism and accuracy.
• Communicate clearly over two-way radio to relay updates, instructions, and time-sensitive information.
• Provide courteous and effective customer service when responding to questions, concerns, or service-related issues.
• Maintain organized dispatch records and ensure details are documented correctly for operational tracking.
• Support transportation-related communication needs in environments that may involve public school operations and scheduled routing.
• Monitor ongoing activity throughout the shift and adjust communications as needed to keep service running smoothly.