Telecommunicator

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Job Opportunities powered by NEOGOV ® Telecommunicator Print Apply  Telecommunicator Salary $45,760.00 - $59,488.00 Annually Location Jacksonville, NC Job Type Full-Time Job Number Telecommunicator March 2026 Department Emergency Services Opening Date 03/04/2026 Closing Date 3/18/2026 12:00 PM Eastern Description Benefits Questions Job Description Answers emergency calls at the Emergency Operations Center and dispatches appropriate response personnel to the scene of the emergency; does related work as required . Works in conditions such as hurricanes, mandatory on call and performs most tasks simultaneously. Work is performed under regular supervision of Telecommunicator Shift Supervisor. This position works rotating 12 hour shifts straight nights and, if assigned, is required to work on weekends, holidays and during times of inclement weather. Shift times may vary based on the needs of the department. The 911 Center is open 24 hours a day 7 days a week and must be fully staffed at all times. Employees may be called in to work on short notice. Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty —are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve. Position Responsibilities Receiving calls for service; dispatching personnel and equipment; maintaining logs and records; entering data. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Receives emergency calls, enters information regarding emergency calls, dispatches the appropriate agencies and personnel for assistance Answers 911 emergency calls to include prioritizing calls and routing calls to the appropriate sources Determines the nature and location of the emergency; determines priorities, and dispatch law enforcement, fire, ambulance, or other emergency units as necessary and in accordance with established procedures. Answers and transmits radio calls; maintains radio log Receives complaints in person or by telephone Operates multi-line telephone and various computer and communications equipment Enters and retrieves a variety of data into computer systems concerning department activities Makes inquiries concerning vehicles via computer systems Monitors law enforcement, fire and emergency medical services frequencies Dispatches vehicles where and when needed Takes telephone calls concerning complaints, passes information on to appropriate units and keeps record of call Uses CAD to enter information; ensures accuracy of information prior to entering. Uses records management system to enter incident reports; assigns case numbers. Makes criminal history and vehicle information checks Enters a variety of data into internal computer system Performs some supervisory functions; assists superiors with special projects, shift management, staffing and scheduling Performs work during emergency/disaster situations Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer Performs related tasks as required. Qualifications Thorough knowledge of the methods of operating two-way communications systems; thorough knowledge of radio code system and teletype procedures; thorough knowledge of the geography (reading maps) of the county and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to operate standard office, data entry and computer equipment (windows based) and communication consoles; ability to establish and maintain effective working relationships with associates and the general public. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education, Experience, and Special Requirements Any combination of education and experience equivalent to graduation from high school and some clerical or telecommunications experience. Emergency Services experience and some experience in customer service is preferred. Must possess DCI, EMD, CPR and Telecommunicator certifications or be able to obtain them within one year of hire. Salary will be determined based on qualifications, internal equity, budget and market considerations. Regular Onslow County employees have the ability to participate in a wide array of employee benefits including: Health Insurance Health Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services. Dental Insurance Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults. Vision Insurance Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam. North Carolina Local Governmental Employees' Retirement System Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit. NC401k The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%. Vacation Leave Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases. Sick Leave Regular full-time employees earn 12 days of sick leave per year. Paid Holidays County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary. Teladoc Mental Health Services The County provides Teladoc Mental Health Services to help employees and their families with personal, family and job-related problems such as depression, and substance abuse concerns. Supplemental Benefits County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans. For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab. 01 Which of the following best describes your highest level of completed education? High School Diploma or GED Associates Degree Bachelors Degree Masters Degree Doctorate None of the above 02 Please rate your experience and skill working with computers. No experience Beginner Intermediate Expert 03 How much experience do you have working with a multi-line phone system? No experience Less than 6 months of experience 6 months to 2 years of experience 2 years to 5 years of experience More than 5 years of experience 04 This position works a rotating 12 hour shift schedule, to include days, nights, weekends, holidays and call back. If selected for this position, would you be available to work this type of schedule? Yes No 05 Which best describes your fulfillment, paid experience in clerical work and/or customer service? No experience Less than 6 months 6 months to 2 years 2 to 5 years More than 5 years 06 Do you currently possess any of the following certifications? Select all that apply. EMD (Emergency Medical Dispatcher) certification EPD (Emergency Police Dispatcher) certification EFD (Emergency Fire Dispatcher) certification ETC (Emergency Telecommunicator Certification) CPR certification DCI (Division Of Criminal Information) certification None of the above 07 Have you completed any of the following courses? Select all that apply.

FEMA IS100 FEMA IS200 FEMA IS700 FEMA IS800 HIPAA

None of the above 08 Do you possess a valid driver's license? Yes No 09 Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation? Yes No 10 Onslow County's Core Values are REACH- Resilience, Excellence, Accountability, Customer Service, and Honesty. Which of these values resonates with you the most and why? Required Question Employer Onslow County Address 234 Northwest Corridor Boulevard Jacksonville, North Carolina, 28540 Phone 910-347-7600 Website http://www.onslowcountync.gov Apply Please verify your email address Verify Email Job Opportunities Account Privacy Policy Terms Of Use Your Privacy Choices Accessibility Statement Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. If you wish to opt-out click follow these steps: Log into your Job Seeker Profile Click your name in the upper right-hand corner Select Account Settings Select the Preferences section Click the Edit button next to Access Membership Switch Toggle to off Click Save If you do not have a registered account this setting does not apply, however, you can review your right on our privacy policy . If you require further assistance, please email privacy@neogov.com × Accessibility Statement At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users. Commitment to Accessibility We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features. Ongoing Enhancements Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services. Feedback and Assistance We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible. Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all. Job Opportunities Job Opportunities Menu Close Menu Job Opportunities Job Opportunities Class Specifications Job Interest Cards Help & Support