Position Overview:

As a Receptionist/Dispatcher , you will be the first point of contact for clients, contractors, and vendors calling our office. You will also be responsible for dispatching service requests and coordinating with field teams to ensure timely project completion. This role requires strong communication skills, the ability to manage multiple tasks simultaneously, and a solid understanding of construction terminology and processes.

Key Responsibilities:

Answering Calls:

Serve as the first point of contact for all incoming calls, professionally answering inquiries and directing them to the appropriate department or individual.

Dispatching:

Efficiently dispatch work orders, service requests, and project updates to field crews and subcontractors. Ensure timely and accurate completion of tasks.

Scheduling:

Coordinate and schedule appointments, inspections, and site visits for contractors and clients.

Client Communication:

Keep clients informed about project progress, delays, or changes via phone and email, ensuring transparency and customer satisfaction.

Logistics Coordination:

Assist in tracking deliveries and managing the logistics of materials needed for ongoing projects.

Record Keeping:

Maintain accurate logs of calls, dispatched work orders, job status updates, and client communications.

General Office Support:

Provide administrative assistance as needed to support the smooth operation of the office.

Qualifications:

Previous experience as a receptionist or dispatcher, preferably in a construction or related industry. Strong communication skills, both verbal and written, with the ability to interact professionally with clients, contractors, and field teams. Familiarity with construction terminology and the logistics involved in managing job site activities. Proficient in using office software (e.g., Microsoft Office Suite) and dispatching software: Service Titan, Payzerware, etc. Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Strong problem-solving skills and a customer service-oriented mindset. Ability to work independently and as part of a team.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Henderson, NV 89014 (Required) Ability to

Relocate:

Henderson, NV 89014: Relocate before starting work (Required)

Work Location:

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