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The Coca-Cola Company

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Nevada data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$39,681 / year median in Nevada

-1% projected decline

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Job Description

Schedule:
Day Shift with possible flexibility needed for weekends.
Position Responsibilities:
Act as a liaison between customers and the company, providing essential information and managing clerical and administrative tasks for daily business functions while supporting various departments, as a Customer Service Representative Handle customer inquiries via calls and emails, ensuring timely and accurate resolution of their needs and concerns Provide assistance with special requests, utilizing specialized software to validate store orders, process orders, and take inbound calls Deliver consistent service to restaurants through ongoing training initiatives, ensuring they receive the support necessary for success Other duties as assigned