Dispatch & Scheduling Coordinator

Job description SERVPRO® Team Fosdick is the leading fire, water, and reconstruction company in Northeast Ohio. With 13 thriving franchise locations, we are rapidly growing—and we're looking for a customer-focused, detail-oriented Dispatcher & Scheduling Coordinator to join our team. In this role, you'll be the first point of contact for customers, coordinating schedules, supporting mitigation teams, and ensuring top-notch service from the very first call.

Key Responsibilities:

Answer, screen, and direct incoming calls in a professional and friendly manner Accurately document customer information into company systems Schedule initial inspections with customers and mitigation teams Adjust and update schedules as needed to meet customer and operational needs Manage customer service issues and resolution Conduct follow-up customer service calls to ensure customer satisfaction Perform file audits to ensure accuracy and completion of documentation Communicate changes and updates promptly to management, customers, and team membersProvide after-hours phone support on a rotating basis (nights + weekends)

Qualifications:

High school diploma or equivalent required Prior customer service experience (restoration, construction, or service industry preferred) Excellent verbal and written communication skills Strong time management and organizational abilities Professional phone presence with patience and active listening skills Proficiency with Microsoft Office Suite Ability to thrive in a fast-paced, team-oriented environment Willingness to participate in rotating on-call schedule

Benefits:

Medical, Dental, and Vision Insurance Paid Vacation & Holidays Life + Voluntary Life Insurance 401(k) with Company MatchSupportive, team-oriented, and casual office environment Join a company that makes a difference when customers need it most. today and become part of SERVPRO® Team Fosdick's mission to restore peace of mind—one call at a time. Servpro Team Fosdick is an equal opportunity employer. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. Keywords inbound-calls customer-data customer-satisfaction audits time-and-attendance time-management environment-health-and-safety-hsse ecology-environment on-call-scheduling vision-care vision-insurance holidays-seasonal-events life-insurance limited-liability-company-llc