Department:

Service Delivery Reports to:

Service Desk Manager Location:

San Diego, CA (On-site- Hybrid) Overview We are seeking a proactive and detail-oriented Dispatch Coordinator to assist with the daily coordination of service tickets within our technical teams. Working closely with the Service Desk Manager, this role supports timely and efficient ticket triage, scheduling, and communication to ensure consistent service delivery. This is a junior-level position that offers an opportunity to grow within our Managed Services Provider (MSP) operations, ideal for someone who is highly organized, responsive, and looking to build a career in IT service operations. Key Responsibilities Ticket Coordination & Entry First line response for incoming client calls. Assist with triaging tickets from email, portal, and phone call submissions. Ensure tickets are properly categorized, prioritized, and assigned in the PSA system (e.g., ConnectWise). Monitor ticket queues and notify the Service Desk Manager of urgent issues or assignment conflicts. Ensure all new tickets contain accurate and complete information for technician assignment. Scheduling Support Support the Service Desk Manager in maintaining and adjusting technician schedules. Update and maintain the dispatch calendar based on ticket due dates, technician availability, and SLAs. Communicate schedule changes to technicians and escalate conflicts to the Service Desk Manager. Client & Team Communication Send appointment confirmations and follow-ups to clients as needed. Ensure clear and timely communication between technicians and clients on assigned tickets. Document all scheduling and communication updates in the PSA system. Process Adherence & Documentation Follow the dispatch workflow and assist in refining documentation for dispatch operations. Support ticket time entry verification and quality assurance tasks. Assist with generating dispatch performance reports as requested. Qualifications 1-2 years experience in an administrative, coordination, or dispatcher role (MSP or IT environment a plus). Familiarity with ticketing/dispatch tools such as ConnectWise, Autotask, or equivalent preferred. Strong attention to detail, organizational, and communication skills. Ability to work in a fast-paced, dynamic team environment. Customer service experience and a helpful, problem-solving attitude. Benefits Entry-level salary with growth opportunity Health, dental, and vision insurance 401(k) with company match Professional development and training support Flexible PTO policy Supportive, team-oriented environment

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Health insurance Paid time off Parental leave Professional development assistance Referral program Application Question(s): Do you have MSP experience? Have you worked with a ticketing, dispatch, or PSA system such as ConnectWise, Autotask, ServiceNow, Zendesk, or similar? If yes, which one(s)?

Experience:

Dispatching:

1 year (Required)

Location:

San Diego, CA 92123 (Required)

Work Location:

Hybrid remote in San Diego, CA 92123