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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Line of Business Job Description:

Business Control Managers are strategic partners responsible for driving the execution of the Business Control Program and ensuring alignment with enterprise risk management standards. They collaborate across Governance for Enforcement Action Remediation (GEAR) to identify emerging risks, strengthen controls, and promote a culture of accountability and risk awareness. Through proactive oversight, governance, and stakeholder engagement, they help ensure operational resilience, regulatory compliance, and sustainable business performance.

Responsibilities:

Represent GEAR in enterprise AI and Copilot governance forums, councils, steering committees, and Business Controls workgroups. Translate enterprise AI strategy, governance standards, and risk expectations into practical requirements for GEAR stakeholders. Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards Identify, assess, and prioritize responsible AI opportunities that improve processes, reduce manual effort, strengthen controls, and deliver measurable value. Manage the AI opportunity pipeline from ideation and governance review through implementation, adoption, benefits measurement, and scale. Coordinate required risk assessments, approvals, documentation, readiness activities, and stakeholder engagement for AI-enabled solutions. Lead enablement through playbooks, training, AI Champion and Innovator engagement, adoption metrics, risk indicators, and executive reporting. Design and implement governance and oversight framework supporting adherence to Global Operations Legal Order Policy requirements. Lead governance routines, including agendas, materials, minutes, decision records, action tracking, and follow-up reporting. Define and monitor adherence measures, control performance indicators, issue themes, governance outcomes, and remediation progress. Support control monitoring and testing by evaluating results, identifying gaps, recommending enhancements, and tracking corrective actions and milestones. Identify procedural improvements, automation opportunities, thematic trends, and coaching needs across Legal Order Operations processes. Provide leadership reporting and partner with operations, legal, risk, compliance, audit, and control teams to drive alignment, escalation, and sustainable risk outcomes. Advise and challenge business leaders on control effectiveness, policy adherence, operational risk, and remediation strategies. Establish governance routines, management reporting, performance measures, and escalation protocols that enable informed and timely decisions. Identify control gaps and emerging risks, evaluate root causes and themes, and drive sustainable corrective actions and process improvements. Establish governance routines, management reporting, performance measures, and escalation protocols that enable informed and timely decisions. Performs monitoring and testing of controls, identifying issues and control improvements for remediation Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts Manages the performance and productivity of team members that conduct quality inspection reviews Ensures timely execution of QA activities including control execution, case management, and results reporting Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications:

Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments or equivalent related experience within financial services Experience supporting AI governance and oversight activities, with a strong understanding of responsible AI principles, risk management practices, regulatory requirements, and controls related to the use of artificial intelligence technologies. Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and/or team from the ground up Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence Experience or proven ability to build and modify process design for ongoing process improvement Effective project manager who can lead and execute with a positive, energetic attitude Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner Highly organized and detail oriented

Skills:

Controls Management Oral Communications Risk Management Stakeholder Management Strategy Planning and Development Continuous Improvement Drives Engagement Influence Strategic Thinking Talent Development Data and Trend Analysis Decision Making Monitoring, Surveillance, and Testing Problem Solving Quality Assurance Responsible AI Awareness and Enablement

Operational Excellence Shift:

1st shift (United States of America)

Hours Per Week:

40 Apply Full time

JR-26033303

Travel:

No Age requirement: Must at least be 18 years of age.

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Primary Location:

800 Samoset Dr, DE, Newark, 19713 Opens in new window

Additional Locations:

16001 N Dallas Pkwy, Addison, Texas, United States Opens in new window 150 N COLLEGE ST, Charlotte, North Carolina, United States Opens in new window 7105 CORPORATE DR, Plano, Texas, United States Opens in new window 2505 W

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BLVD, Chandler, Arizona, United States Opens in new window 16001 N DALLAS PKWY, Addison, Texas, United States Opens in new window 4500 Amon Carter Blvd, Fort Worth, Texas, United States Opens in new window 100 N Tryon St (NC1007), Charlotte, North Carolina, United States Opens in new window Great place to work What we do How we're organized Our mission and vision Hiring process For students The campus experience Student programs Joining the team Campus Events Opportunities Your Privacy Choices Recruitment Scams Data protection notice Pay transparency Site map Privacy Opens in new window Security Opens in new window Advertising practices Terms and Conditions of Employment Opens in new window Bank of America, N.A. Member FDIC. Equal Housing Lender Opens in new window © 2026 Bank of America Corporation. All rights reserved. Connect with us Opens in new window Opens in new window Opens in new window Opens in new window Opens in new window Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights" poster. View the LA County Fair Chance Ordinance Opens in new window . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S and insurance and annuity products offered through

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