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Hand & Stone - 3307 Sheridan Dr - Hollywood, FL

Assistant Manager

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Job Description

Benefits:
Opportunity for advancement Training & development Wellness resources 401(k) Bonus based on performance Flexible schedule Free uniforms Hand & Stone Massage and Facial Spa in Hollywood is hiring a motivated, sales-focused Assistant Spa Manager to support daily operations, membership growth, front desk performance, and team accountability. This is a hands-on leadership role for someone who enjoys coaching a team, helping guests, driving sales, and keeping the spa running smoothly. This position is ideal for a strong front desk leader, sales associate, retail supervisor, fitness sales professional, or assistant manager who is ready to grow into a larger leadership role. Compensation and Benefits
  • $18-$20 per hour , based on experience
  • Commission opportunities
  • Performance bonus opportunities
  • Paid training and ongoing coaching
  • Complimentary monthly massage or facial
  • Employee discounts on services and retail products
  • Growth opportunity into Spa Manager or other leadership roles Key Responsibilities
  • Support membership sales, conversion, retention, and guest follow-up
  • Coach Spa Associates on membership value, objection handling, and closing
  • Help manage the front desk during peak business hours
  • Assist with appointment booking, confirmations, prebooking, and filling cancellations
  • Support gift card, retail, enhancement, and package sales
  • Monitor daily goals and communicate results to the team
  • Assist with opening, closing, cash handling, deposits, and front desk standards
  • Help maintain provider schedule productivity and reduce open appointment time
  • Support hiring, onboarding, training, and coaching Spa Associates
  • Resolve guest concerns professionally
  • Maintain a clean, organized, professional, and brand-compliant spa
  • Lead by example with urgency, professionalism, and accountability Qualifications
  • Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred
  • Experience in a membership-based business is strongly preferred
  • Comfortable selling memberships and coaching others to sell
  • Strong communication, organization, and follow-through
  • Professional, dependable, and punctual
  • Comfortable using reports, booking software, and point-of-sale systems
  • Zenoti experience is a plus
  • Bilingual English and Spanish is a plus Schedule Requirements Applicants must be available based on spa needs, including evenings, weekends, peak appointment periods, and some holidays .
This role requires leadership presence during busy times, not just weekday office hours. Apply today and tell us about your sales, leadership, or membership-based business experience. ASM543