General Manager Big Blue Swim School - 3.4 Wilmette, IL Job Details $60,000 - $70,000 a year Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication Serving clients Team management Customer service problem-solving General management Senior leadership Full Job Description General Manager Wilmette, IL Big Blue Swim School (BBSS) is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. Through team activities, continuous training, opportunities for growth, and fun perks, we create an environment that is inclusive, supportive, and impactful for our community. We are committed to developing our team and proudly promote from within, creating opportunities for long-term career growth. The General Manager is the senior site leader responsible for thorough knowledge of all processes and procedures pertaining to facility maintenance and operations, front-desk customer service, lesson quality, staff training and performance. This role ensures every function of the Big Blue facility is operating in a superior, professional, and fun manner. The ideal candidate will be an excellent team player, have great communication skills, and driven to succeed within the company.

Salary Range:

$60,000-70,000 The listed salary range represents the anticipated compensation for this role. Final offers will depend on a candidate's experience and how closely their background aligns with the position requirements. Most new hires typically begin near the lower end of the range.

Responsibilities:

Manage the facility's training, scheduling, hiring, and performance assessment, including ensuring the facility is properly staffed at all times. Problem solve facility issues and customer concerns in a professional manner. Create a positive and fun learning environment for all students. Engage in continuous training opportunities for all staff. Oversee facility budgets, meet financial targets and implement revenue generating initiatives. Maintain proper pool chemicals and pump room operations. Ensure safety of patrons and staff in the facility at all times.

Benefits:

Medical, dental, vision and other health related benefits Comprehensive time off with three weeks of PTO and additional sick time Quarterly performance-based bonus opportunities 401(k) with company matching Training and professional development opportunities Free Big Blue swim lessons for family

Requirements:

5+ years management experience leading large teams (30+ employees) Ability to provide high level service and create a strong sense of community for customer base Strong written and verbal communication skills Ability to multi task in a fast paced environment Strong critical thinking skills and proactive approach to problem solving Must be able to lift 30 lbs. and be on your feet for long periods of time Must be available on weekends and evening/nights We welcome people with different abilities, backgrounds, identities, and mindsets to join us. Big Blue Swim School is an equal opportunity employer for all employees and applicants without regard to race, color, religion, national origin, sex, gender identity, age, physical or mental ability, sexual orientation, marital status, veteran status, and genetic information.