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Carlex Glass America, LLC

Customer Success Analyst (split shift 3 pm - 11 pm)

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Job Description

WE OFFER A COMPETITIVE WAGE
Sign on Bonus $1500/Referral bonus/Quarterly Bonus Paid life insurance/short term/long term disability 401K 2 weeks' vacation Branded work attire/steel toes/prescription safety glasses Tuition Reimbursement Safety Driven Culture
ESSENTIAL JOB FUNCTIONS
  • Develop and maintain solid customer relationships for assigned accounts
  • Function as a liaison between our customers and Carlex plant management
  • Analyze and communicate customer orders and priorities as received via EDI, E-mail or telephone
  • Manage and prepare documents for incoming and outgoing shipments
  • Work closely with production, shipping, receiving and management team to ensure successful adherence to customers' requirements
  • Coordinate transportation with assigned Logistic companies
  • React appropriately and in a timely manner to all customer & material issues
  • Provide internal support to the Materials group as required
  • Cross train with other analysts on the team
  • Assist in the launch and set up of new parts for respective customers
  • Assist in maintaining rack inventory
  • Set up expedite service when issues arise with transportation delays or material losses
  • Monitor EDI order and resolve potential disruptions to scheduled customer shipments
  • Assist with optimizing shipment management
KEY COMPETENCIES
  • Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint. Microsoft Project
  • Self-directed & results oriented
  • Strong technical background in distribution and Logistics
  • Hands-on approach to problem solving and analysis
  • Excellent Analytical Skills
  • Clear and systematic thinking with the ability to execute
  • Able to manage, prioritize, and execute competing, timesensitive duties
  • Ability to manage & order material & supplies from outside sources as required
  • Ability to access customer websites/portals
  • Knowledge of inventory control systems
  • Ability and willingness to uphold the Carlex Values of Safety, Customer Focused, Teamwork, Excellence and Trust
REQUIREMENTS
Education:
  • High School Diploma or equivalent required and 4+ years of equivalent experience
  • Bachelor's Degree in Business preferred
Years of Experience:
  • 4+ years of experience as a Customer Liaison or Service Analyst
  • Tier 1 Automotive experience preferred
Other Requirements:
  • Work beyond the traditional 40 hours per week may be required as work load or projects dictate, including weekends and holidays