SUMMARY:

The Logistics Coordinator willbe responsible forworking with customers and carriers ensuring proper transportation and delivery of products. This role is also the point of contact for any questions or concerns from customers, vendors, and consumers. The role requires attention to detail and being able to problem solve with different Departments on ensuring customer satisfaction.

KEY RESPONSIBILITIES

Transportation Coordination Oversee the scheduling and arrangement of interbranch transfers and manufacturing the distribution of finished products to customersCollaborate with sales and customer service teams to meet requirements and selectappropriate carrierswhen neededSupply Chain Coordination Proactively address disruptions in the supply chain to minimize delivery impacts. Work closely with suppliers, manufacturers, warehouses, and other sites to ensure a seamless and efficient supply chain processCompliance and Documentation Ensure adherence to local, state, and federal regulations related to food safety and transportationMaintainaccurateand up-to-date records of shipments, inventory, and transactionsMaintain insurance carrier doc - handle claims for carriers due to mishandling

Quality Control:

Handle quality issues with carriers and warehouses as they arise to ensure standards aremaintainedthroughout thelogisticsprocessCommunication Maintainopen lines of communication with customers, warehouses, and carriers to ensuretimelyandaccuratedeliveriesCommunicate any delays or issues to customers, warehouses, and relevant departmentsAct as a liaison between warehouse, customers, sales, and customer service teamsProblem Solving Identifyand resolve high-priority customer issues related to transportation delays, inventory discrepancies, and supplier performance by coordinating with the warehouse, sales, and carriers. Develop and implement contingency plans to mitigate the impact of unforeseen

Technology Utilization:

Leveragelogisticsand supply chain management software tomonitorand manage transportation effectively

QUALIFICATIONS & EDUCATION

Bachelor's Degree and/or six (6) years of transportation industry experienceExperience working within food manufacturing, transportation,warehouse, or customer service industries requiredProficient in Excel, complaint platforms, Microsoft Suite, and carrier tracking systems.

Bi-lingual preferred (Spanish)Willingness to work on call and weekends when necessaryDemonstrated experience with Enterprise Resource Planning (ERP) systems, particularly in D365Experience in a customer facing role preferred

PHYSICAL DEMANDS AND WORK ENVIORNMENT

Office environment moderately quietFrequently standing, walking, sitting, talking, or hearing, Continually utilize hand and finger dexteritySome travel may be required 11AM - 8PM2 hours of on-call from 8:00 PM to 10:00 PM rotate every other week