Wisconsin's leading filtration company, Filtration Concepts, Inc., is the state's best source for products and expertise that will improve the quality of indoor air. From sales to filter-changing services, FCI exhibits a customer-first approach in all that we do. To support those efforts, we are seeking an experienced Customer Service Representative to join our team at our office in Lannon, Wisconsin. As a customer service representative, you have the opportunity to build rapport and create a memorable experience for our customers. If you pride yourself on going above-and-beyond to ensure customer satisfaction, consider joining our crew. Responsibilities include, but are not limited to: Developing relationships with each customer through professional communication and consistent follow-up to ensure their satisfaction Receiving and promptly entering filter orders received via fax, phone, and email Answering and routing a multiline phone system When you work at Filtration Concepts, become part of a loyal and close-knit team dedicated to providing legendary customer service.

Qualifications:

Professional communication and grammar Strong proficiency in Microsoft Excel & Outlook Accurate order entry and attention to detail Ability to learn new computer programs, creatively problem solve, multitask, and investigate Customer service experience in an office environment

Preferred Experience:

Customer service experience with a manufacturing or distribution company Knowledge of the HVAC or air filter industry QuickBooks Filtration Concepts, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type:

Full-time Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to

Friday Work Location:

In person

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person