Client Operations Sr Analyst

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APPLY COMPANY OVERVIEW KKR

is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR's insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR's investments may include the activities of its sponsored funds and insurance subsidiaries.

TEAM OVERVIEW

KKR's Client Services Team supports clients in a variety of ways throughout the client lifecycle through four key verticals: fund and client onboarding; investor communications; inquiry management; and data and analytics. Client Services is global, works with clients and products across all asset classes and geographies, and interacts closely with KKR's Global Client Solutions Group ("KCS"), operational groups (Legal, Compliance, Finance, Treasury, Tax, Human Resources) and the firm's Investment professionals to provide information and solutions to clients.

POSITION SUMMARY

The Client Services team is experiencing rapid growth in lockstep with the pace of KKR's capital raising activity and is seeking a team member to play a role in the global inquiry management function of the team. The successful candidate will play an intricate role on the Client Services team working within the inquiry management vertical. This role offers a steep and rewarding learning curve, immersion in a rapidly growing area of KKR's business, close partnership with senior business operations leadership and the ability to make a lasting impact on client servicing capabilities globally. The successful candidate will have a passion for execution and a record of accomplishment creating and delivering on complex priorities across functional teams. The ability to monitor multiple simultaneous work streams, calibrate shifting priorities and optimize outcomes are foundational capabilities for this role.

RESPONSIBILITIES/REQUIREMENTS

Provide exceptional client service and responsiveness in keeping with Client Services Standards Manage intake and resolution of all client inquiries received via phone, email and portal, ensuring thorough responses within defined servicing SLAs Exercise sound judgment to respond to complex inquiries, leveraging knowledge of financial and legal reporting as well as organizational resource to source information efficiently Build on specialized product coverage expertise within the inquiry management team Enhance inquiry tracking capabilities in Salesforce, leveraging Einstein machine learning and Snowflake integration to monitor inquiry progress and connect inquiries with broader data sets Expand inquiry reporting and dashboard capabilities in partnership with KCS and Technology teams Adhere to documented procedures to ensure consistent workflow efficiencies across multiple teams Identify and implement process improvements across teams, functions, and regions to maximize efficiency and productivity while maintaining proper controls Collaborate with senior stakeholders across the business to understand evolving client relationships and service requirements Partner cross-functionally to resolve complex issues and drive continuous improvement initiatives

QUALIFICATIONS 2-5

years of experience in client servicing, investor relations, asset management, consulting or wealth management Strong proficiency in alternatives Demonstrated track record of execution in complex operational environments Excellent academic credentials including an undergraduate degree from a top-tier institution Passion for client servicing in a non-fundraising capability Service mentality with grace under pressure and a positive attitude Demonstrated nimbleness in managing multiple and changing priorities with tact, diplomacy, and confidentiality Self-starter with ability to engage and collaborate with senior stakeholders across the firm Scale-oriented mindset with ability to design business processes and utilize tools to drive efficiency in a rapidly growing servicing vertical Strong analytical and problem-solving skills that balance tactical and strategic solutions Ability to identify key risks and trends that require escalation Able to influence others while demonstrating commitment to KKR's values and culture Superior communication and presentation skills High integrity and professionalism Highly organized with exceptional attention to detail and excellent follow-through This is the expected annual base salary range for this Boston-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Base Salary Range $70,000 - $100,000 USD KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law. KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com . Emails sent for unrelated issues, such as following up on an application, will not receive a response. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com . Only emails left for this purpose will be returned.

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law. Create a Job Alert Interested in building your career at Careers at KKR? Get future opportunities sent straight to your email. Create alert Apply for this job

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