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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Line of Business Job Descripton:

Responsible for analyzing, designing, and optimizing business processes that support Transformation objectives. Partners with business leaders and subject matter experts to identify improvement opportunities, develop business cases, and implement sustainable solutions that drive efficiency, productivity, quality, and risk reduction.

Responsibilities:

Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Qualifications:

3+ years relevant work experience with business and technology projects including process improvement/re-engineering and technology change efforts Experience in process design, business process improvement, operational excellence, or business transformation roles. Strong knowledge of Lean Six Sigma, Design for Six Sigma (DFSS), and process improvement methodologies. Proven ability to influence stakeholders and lead cross-functional initiatives. Strong analytical, problem-solving, and project execution skills. Ability to work in a fast-paced environment while maintaining attention to detail and accuracy Ability to facilitate meetings, capture key outcomes/actions and own product documentation Intermediate proficiency using Microsoft Office products such as Copilot, Word, Excel, PowerPoint, Project and in Visio Strong decision making skills with an assertive and proactive communication style Strong communication skills (verbal, written and presentation) and active listening skills Must be proficient in data management to include strong data analytic capability Must have strong organizational skills and be able to handle multiple tasks Enthusiastic, energetic, determined and positive - especially under pressure Critical thinker and risk minded

Desired Qualifications:

Lean Six Sigma Green Belt or Black Belt certification preferred. Experience supporting and participating in technology change efforts Proficient in understanding technology and data management 5+ years of project management experience with a complete understanding of the key principles and frameworks of

Project Management and Process Development Skills:

Active Listening Data Collection and Entry Process Mapping Project Management Reporting Continuous Improvement Critical Thinking Data Visualization Process Design Strategic Thinking Administrative Services Business Process Analysis Process Effectiveness Process Performance Measurement Process Simplification Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40 Apply Full time

JR-26034839

Travel:

No Age requirement: Must at least be 18 years of age.

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Primary Location:

800 Samoset Dr, DE, Newark, 19713 Opens in new window

Additional Locations:

16001 N Dallas Pkwy, Addison, Texas, United States Opens in new window 150 N COLLEGE ST, Charlotte, North Carolina, United States Opens in new window 7105 CORPORATE DR, Plano, Texas, United States Opens in new window 6000 Feldwood Rd, College Park, Georgia, United States Opens in new window Applicants with Disabilities Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please email us at candacc@bofa.com for reasonable accommodation requests. This email address is dedicated exclusively to assist job seekers who request an accommodation due to a disability. Only messages for this purpose will be considered, and a response may take up to two business days. Include the following information in your email: Full name, Phone number, Email address and the JR number (if applicable) to which you're applying.

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Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response. Great place to work What we do How we're organized Our mission and vision Hiring process For students The campus experience Student programs Joining the team Campus Events Opportunities Your Privacy Choices Recruitment Scams Data protection notice Pay transparency Site map Privacy Opens in new window Security Opens in new window Advertising practices Terms and Conditions of Employment Opens in new window Bank of America, N.A. Member FDIC. Equal Housing Lender Opens in new window © 2026 Bank of America Corporation. All rights reserved. Connect with us Opens in new window Opens in new window Opens in new window Opens in new window Opens in new window Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights" poster. View the LA County Fair Chance Ordinance Opens in new window . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S and insurance and annuity products offered through

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