Site Operations Analyst

at IDR Inc in Bolingbrook, Illinois, United States Job Description IDR is seeking a Site Operations Analyst to join one of our top clients for a remote opportunity. This role supports the daily operations of digital tools and platforms, ensuring smooth website and app functionality through monitoring, issue escalation, and data analysis. The company operates within the digital and eCommerce industry, focusing on enhancing user experience and operational efficiency. Position Overview for the

Site Operations Analyst:

Support the day-to-day operations of digital platforms, including monitoring and managing guest-facing experiences. Respond to and escalate technical issues, bugs, or errors to appropriate teams, ensuring minimal impact on users. Collaborate cross-functionally with business, IT, and product teams to address operational challenges. Execute testing of new features for functionality, regression, and edge cases, ensuring quality across devices. Analyze performance metrics and user feedback to identify and suggest improvements. Requirements for the

Site Operations Analyst:

2+ years of experience in digital operations, eCommerce, or technical support Strong problem-solving and analytical skills Basic understanding of digital platforms and user experience Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus Strong communication and organizational skills What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-Remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here. To view full details and how to apply, please login or create a Job Seeker account