Director, Process Excellence

• Who You Are:

• Our Global Process Owners are empowered with executive sponsorship and formal decision rights to set standards, approve changes, and resolve misalignment. This is a builder role for a leader who can think strategically and stay hands on, define and enforce standards, lead process design, and guide implementation to leave a lasting operational fingerprint on how QTS runs.

• The Impact You Will Have:

• As the Director of Process Excellence, you will define the enterprise process architecture that enables scale, speed, and decision clarity.

Sitting at the intersection of strategy, execution, and transformation, you will own connected process areas end to end, align them to enterprise goals, and lead the design of standardized, scalable ways of working across functions. You will set global process requirements, identify gaps between current and future state, and drive adoption through clear standards, governance, and enablement. You will lead a team of Global Process Owners who partner with business leaders to develop and mature processes within assigned areas of the business.

• What You Will Do:

• + Architect a scalable GPO engagement model that enables consistent execution across business lines, and includes key areas such as Plan-to-Build, Source-to-Play, Acquire-to-Operate, Hire-to-Retire, and Lead-to-Lease.

+ Set enterprise process requirements for enterprise technology initiatives (ERP, workflow, analytics), ensuring solutions enable standardized global processes and scalable future-state operations. + Set the standard for enterprise process documentation, including process catalogs, standards, SOPs, and KPI dashboards. + Define process requirements and standards that inform technology roadmaps; partner with technology owners to ensure configuration supports standardized processes. + Establish and maintain the enterprise process taxonomy and standards, including definitions, ownership, controls, and documentation expectations. + Align enterprise process standards and review councils review strategic goals, performance, and ensure process governance integrates with enterprise initiative governance. + Establish, produce, and maintain any associated KPI performance metrics, compliance control monitoring, and decision-making escalation. + Design and launch the Global Process Owner Playbook, establishing the foundation for how GPOs operate enterprise‑wide. + Lead the Global Process Owners to map current and future state workflows, handoffs, and ownership overlaps. + Ensure adoption of process standards through training guidance, communications, and compliance reinforcement in partnership with change and business leaders. + Partner with integration and analytics teams to ensure process performance measures, reporting, and controls are supported by the required system and data capabilities + Establish a fact-based view of process performance and variation using process analytics and mining insights to identify bottlenecks, compliance gaps, and improvement opportunities + Build executive and cross-functional partnerships to drive process standardization and serve as final decision authority for cross-domain process conflicts. + Build a team of and directly manage the Global Process Owners. + Ability to travel on average 25% of the time, building in-person connections and developing strong relationships with stakeholders.

• What You Will Need to be

Successful:

• + Bachelor's degree in business administration, Management, Information Systems, or related field, or previous equivalent experience.

+ Ten or more years of progressive professional experience, including senior leadership roles in business operations, process management, consulting, transformation, or related disciplines. + Five or more years of experience in global process management, process optimization, and enterprise change initiatives. + Two or more years of people leadership experience with direct supervisory responsibilities + Strong command of process improvement and operational excellence methods (Lean, Six Sigma, BPM), applied in enterprise environments. + Proficiency and experience working with process modeling and documentation tools; ability to translate process standards into system requirements and controls.

• The Skills to

Get You There:

• + Demonstrated experience acting as an end-to-end global process owner or equivalent enterprise role.

+ Experience operating in highly matrixed, global organizations. + Experience with process mining and analysis platforms (e.g. Celonis or similar) is a plus + Strong leadership, communication, and stakeholder engagement skills. + Experience with integrated business planning (IBP) and system data integrations is a plus. + Ability to manage multiple stakeholders and prioritize tasks in a fast-paced environment.

• What You Will Need to be

Successful:

• + Bachelor's degree in business administration, Management, Information Systems, or related field, orpreviousequivalent experience.

+ Tenor more yearsof progressive professional experience, including senior leadership roles in business operations, process management, consulting, transformation, or related disciplines. + Five or more years of experience inglobal process management, process optimization, and enterprise change initiatives. + Strong command of process improvement and operational excellence methods (Lean, Six Sigma, BPM), applied in enterprise environments. + Proficiencyand experience working withprocess modeling and documentation tools;abilityto translate process standards into system requirements and controls.

• The Skills to

Get You There:

• + Demonstrated experience acting as an end-to-end global process owner or equivalent enterprise role.

+ Experienceoperatingin highly matrixed, global organizations. + Experience with process mining and analysis platforms (e.g.

Celonisor similar) is a plus. + Strong leadership, communication, and stakeholder engagement skills. + Experience with integrated business planning (IBP) and system data integrations is a plus. + Ability to manage multiple stakeholders and prioritize tasks in a fast-paced environment. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It's exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are _Powered by People_ . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure. And we'd like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: + Roth and Traditional 401(k) matching contributions with immediate vesting + Every employee is bonus or commission eligible + Generous PTO, Paid Volunteer Days Plus Floating Holidays + Stock Purchase Plan (SPP) + 11 paid Holidays Annually/Holiday compensation when worked + Pet and Legal Insurance + Q-Rest Sabbatical Program + Q-Anniversary Service Award Program + Parental Leave for primary and secondary caregivers + Military Benefits Package + QTS Charitable Matching Gift Program + QTS Scholarship for Employee Dependents + QTS Crisis Fund + Wellness Program + Tuition Reimbursement Program