An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Aug 19, 2026
NOW
WITH
Operations Manager - Diesel Sawgrass Outlet
Description:
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, bing a true alternative to the established luxury market. Diesel is a truly worldwideanization. It is present in more than 80 countries with 5,000 points of sale, including more than 400pany owned stores.
Overview
The Retail Operations Manager is responsible for the day-to-day operational excellence of the Diesel retail store, ensuring seamless and branded customer experience while driving efficiency across all in-store functions. This role partners closely with the Store Manager and cross-functional teams to execute operational standards, manage inventory, maintainpliance, and develop a high-performing store team. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment and leads by example on the floor.
Key Responsibilities
Oversee and manage all daily operational functions including opening and closing procedures, cash management, and store readiness.
Ensure consistent execution ofpany operational standards, visual merchandising guidelines, and brand presentation.
Lead the coordination of store scheduling, floor coverage, and task delegation to maximize productivity and service levels.
Manage the store's physical environment, including safetypliance, maintenance requests, and housekeeping standards.
Serve as Manager on Duty (MOD) as needed, making real-time decisions to support the business and team.
Oversee receiving, processing, and accurate placement of merchandise inpliance withpany procedures.
Manage cycle counts, inventory audits, and reconciliation processes to maintain inventory accuracy.
Partner with Retail Operations and Store Manager to identify shrink risks and implement corrective measures.
Monitor and manage supply and fixture inventory levels to ensure operational continuity.
Recruit, onboard, and train store associates in operational processes, systems, and customer service standards.
Provide ongoing coaching, feedback, and performance management to support associate development and accountability.
Foster an inclusive, high-energy team culture aligned with OTB's values and people-first philosophy.
Conduct or support performance reviews, corrective action processes, and recognition programs.
Champion a service culture that consistently delivers an exceptional, on-brand experience for every customer.
Address and resolve escalated customer concerns promptly and professionally.
Identify and implement opportunities to enhance the in-store experience through operational improvements.
Support the Store Manager in managing controllable expenses, including payroll, supplies, and shrink.
Monitor key operational KPIs (units per transaction, shrink rate, payroll, etc.) and drive action plans w needed.
Prepare andmunicate operational reports, including inventory results, audit oues, andpliance metrics.
Assist in budget planning for operational needs including supplies, repairs, and store maintenance.
Execute floor sets, promotional updates, and seasonal changeovers in partnership with the merchandising team.
Ensure signage, pricing, and promotional materials are current, accurate, and brandpliant at all times.
Identify and resolve any presentation orpliance issues proactively and with a sense of urgency.
Ensure adnce to all federal, state/provincial, and local employment laws, safety regulations, andpany policies, including applicable requirements across U.S.
Maintain a safe work environment by enforcing safety protocols and conducting regular assessments.
Complete requiredpliance training and ensure team members are current on all mandatory trainings.
Qualifications
3-5 years of retail management experience, with a focus on operations.
Demonstrated ability to lead, develop, and hold accountable a team of 10 or more associates.
Strong understanding of retail inventory management, POS systems, and back-of-house operations.
Proven track record of executing operational initiatives and driving results in a metrics-driven environment.
Excellentanizational and time management skills with the ability to prioritizepeting demands.
Strongmunication skills — written, verbal, and interpersonal.
Proficiency in retail management systems.
Experience in specialty retail, outlet, or off-price retail environments.
Familiarity with loss prevention practices and inventory audit processes.
Experience managing store operations across multiple selling categories (apparel, footwear, accessories).
Operational Excellence — Drives consistent, high-quality execution of all store processes and standards.
People Leadership — Develops talent, builds team morale, and fosters accountability through clear expectations and coaching.
Customer Focus — Places the customer at the center of every operational decision.
Problem Solving — Identifies issues quickly and implements effective, practical solutions.
Adaptability — Thrives in a fast-paced, ever-changing retail environment and leads the team through change with clarity.
Integrity & Compliance — Models ethical behavior and ensures full adnce topany policies and legal requirements.
Full-time position requiring open availability including evenings, weekends, and holidays as dictated by the needs of the business.
Ability to stand for extended periods, lift up to 40 lbs., and perform physical tasks associated with retail store operations.
Frequent movement throughout the sales floor and stockroom.
Diesel supports workforce diversity. Our group is an international and intercultural environment. We will evaluate all applications on the relative merits and matching with the position, regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.
Discover us diesel
Diesel is part of the OTB Group. For all job opportunities within OTB Group visit otb.net/en/otb-career/
#LI-VD1
#DSL
Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization inpliance with federal immigration laws.
Privacy policy available : apps.otb.net/hr-gdpr/
