OVERVIEW

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing network of indoor pickleball clubs dedicated to delivering a premier playing experience for players of all skill levels. Ace Pickleball Club is committed to growing the sport of pickleball by inspiring new players, cultivating a welcoming community, and providing optimal playing conditions so players can learn, play, and compete. APC puts the Member experience first - ensuring players always have access to Open Play as well as Clinics, Tournaments, Mixers, and more. The Club Operations Manager reports directly to the General Manager and plays a critical role in shaping the Member experience. This individual is driven, organized, detail-oriented, and leads by example. They place a strong emphasis on hospitality and build relationships with all Members. Serving as a key leader in the day-to-day operations, the Club Operations Manager is responsible for overseeing staff, fostering a culture of teamwork, and maintaining Club standards.

RESPONSIBILITIES

• Support the General Manager in day-to-day Club operations, including:
• Serving as Manager-on-Duty
• Reporting (Opening/Closing Checklists, Cleaning Checklists, Incident Response, etc.)
• Ensuring objectives and performance standards are achieved
• Handle Member and Guest inquiries, concerns, and feedback professionally and proactively
• Train and enforce standards and policies with the team to ensure operational efficiency and consistency
• Monitoring inventory, equipment, and supplies to support operations
• Maintain facility cleanliness and safety protocols to provide an optimal playing experience for all Members
• Assist in planning and executing programs and events
• Provide continuous on-the-job training to develop Team Members
• Track key metrics, program participation, and team performance
• Build and manage relationships in the local community

QUALIFICATIONS

• Previous experience in hospitality and guest service
• Strong leadership, communication, and interpersonal skills
• Proactive approach to problem-solving with strong decision-making skills
• Highly organized, detail-oriented, and able to manage multiple projects in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to build strong relationships with team and Club Members
• Enthusiastic about pickleball and/or fitness
• Previous fitness or sport club experience preferred
• Experience using technology and software platforms preferred
• CPR certification preferred

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs and goals of the organization.

BENEFITS/PERKS

• Paid Time Off
• Medical, dental, vision insurance 100% paid by APC
• 401k

Job Type:

Full-time Pay:

$40,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Bloomfield Hills, MI 48302 (Required)

Work Location:

In person