Weekend Coordinator / Manager Town of Fun | Morrisville, NC Weekend Position | Saturdays & Sundays Required 10 hours per day (20 hrs per weekend) About Town of Fun Town of Fun is a clean, upscale, and educationally focused small-format children's museum and indoor playground designed for children ages 6 months-7 years old . Our vision is to inspire the world through play , and our mission is to provide superior-quality play and educational experiences for young children and their families. We are looking for a responsible, energetic, organized, and customer-service-focused Weekend Coordinator/Manager to join our team. This is a hands-on leadership position for someone who enjoys working with children and families while also taking responsibility for the smooth operation of our facility. About the Position The Weekend Coordinator/Manager will be responsible for overseeing the day-to-day operations of Town of Fun on Saturdays and Sundays. This includes managing open play sessions, birthday parties and special events, supporting staff, assisting families, handling customer service needs, and ensuring that the facility remains clean, safe, organized, and welcoming. The ideal candidate is confident working independently, comfortable supervising a small team, able to make decisions in a fast-paced environment, and capable of handling multiple responsibilities at once. Weekend availability is a MUST. This position requires working both Saturdays and Sundays , typically 8-10 hours per day , depending on the number of parties and events scheduled. Key ResponsibilitiesCustomer Service Provide exceptional customer service to children, parents, and families. Greet guests warmly and create a welcoming experience from the moment they arrive. Register guests for open play and assist with reservations and check-ins. Answer phone calls, emails, and customer questions professionally. Handle customer concerns, questions, and unexpected situations calmly and professionally. Process payments and transactions for admissions, parties, merchandise, socks, and additional services. Weekend Operations Open and close the facility as scheduled. Oversee daily open play sessions and ensure they run smoothly and on time. Monitor capacity and ensure all facility rules and safety procedures are followed. Ensure the playground, exhibits, café area, bathrooms, and common areas remain clean and organized throughout the day. Follow and enforce Town of Fun's cleaning and sanitation protocols. Restock supplies as needed and communicate operational needs to management. Work independently and make appropriate operational decisions when the owner/manager is not onsite. Birthday Parties & Events Coordinate and run birthday parties and private events. Prepare party areas before events and ensure they are properly cleaned and reset afterward. Make sure party timelines and activities stay on schedule. Assist with special activities such as slime, pottery painting, and dip-dye. Communicate with parents and guests throughout the party to ensure a positive experience. Address and resolve any issues that may arise during parties or events. Ensure all party packages and add-ons are properly delivered. Team Leadership Supervise and support weekend staff members. Delegate responsibilities and ensure staff members understand their assignments. Monitor staff performance and ensure team members are providing excellent customer service. Help train and coach staff on customer service, cleaning procedures, safety, and operational expectations. Step in and assist wherever needed during busy periods. Communicate staffing or operational concerns to the owner/management team. Qualifications & Skills The ideal candidate will have: Prior customer service experience - REQUIRED Experience working with children and families preferred. Experience in children's recreation, summer camps, childcare, after-school programs, museums, entertainment, hospitality, or similar environments is a plus. Previous supervisory or management experience preferred. Excellent communication and interpersonal skills. Strong organizational and time-management skills. Ability to multitask and prioritize responsibilities in a busy environment. Strong problem-solving and decision-making skills. Ability to confidently handle customer concerns and resolve conflicts professionally. Ability to supervise and motivate other staff members. Strong attention to detail. Reliable, responsible, and punctual. Comfortable working independently and taking initiative. Comfortable working in a fast-paced environment. Positive, energetic, and friendly personality. Ability to maintain a professional and welcoming demeanor, even during busy or challenging situations. Ability to stand, walk, bend, lift, and remain active for extended periods of time. Schedule & Availability Weekend availability is required.

The primary schedule will be:

Saturday:

Approximately 8-10 hours

Sunday:

Approximately 8-10 hours Hours may vary depending on the number of birthday parties, private events, and open play sessions scheduled each weekend. What We're Looking For We are looking for someone who can take ownership of the weekend operation and be a reliable leader for our team. The right person will be someone who can walk into a busy Saturday, see what needs to be done, and take action without needing constant direction. You should be comfortable leading staff, helping families, running parties, solving problems, keeping the facility organized, and making sure the entire weekend runs smoothly. If you are dependable, organized, energetic, great with families, and enjoy creating memorable experiences for children, we would love to hear from you! Join the Town of Fun team and help us inspire the world through play!

Pay:

$15.00 - $19.00 per hour

Work Location:

In person