An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Job Summary The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.
Duties and Responsibilities:
Process Improvement and Efficiency:
Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
Team Leadership and Development:
Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
Forecasting and Labor Management:
Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
Procurement and Inventory Management:
Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
Safety, Compliance and Risk Management:
Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
Reporting and Performance Metrics:
Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
Customer Service, Satisfaction, and Jobsite Quality:
Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
Project Management:
Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
Resource Planning:
Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
Collaboration and Communication:
Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the
Director of Operations Education and Experience:
Associate's or Bachelor's degree in a landscape or business-related field, or equivalent experience in a service-based industry Minimum 7 years of experience in the construction or landscaping industry Minimum 2-3 years of management experience within the landscape or service industry Qualified Applicator License (Pesticide or Fertilizer) preferred Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls. Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment. Bilingual in English and Spanish preferred Effective written and oral communication skills Ability to create and foster a team-oriented environment
Physical Demands/Requirements:
Ability to walk, bend, twist, and carry up to 50lbs Ability to traverse uneven surfaces on job sites for quality checks and inspections Must be able to travel within the branch territory to visit designated client properties Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
Work Environment:
Field-based role; will have regular office work BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer. This job description is subject to change at any time.
Benefits:
401(k) Dental insurance Health insurance Paid time off
