An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
•As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We'd love to have you as part of our team! Benefits Include Medical, Dental, and Vision Insurance Company-Paid Disability, Critical Illness, and Basic Life Insurance 401K with Company Match 50% Off Meal Discount at Company-Owned Locations Parental Leave Child Care Assistance Education Assistance Program PTO and 9 Company Holidays + 2 Floating Holidays
DEFINITION
The District Manager is accountable for profitability, development of leaders, and operational performance while ensuring Standard Operating Procedures (SOP) and system compliance in each location within their market. Each market consists of 5 to 8 locations. The District Manager works closely with marketing and recruiting to drive guest traffic and build internal talent pipelines of team members who are lead and developed into future leaders.
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following: Sets quarterly goals for each management team that are in line with the Zax LLC strategic plan and meet the required expectation for each metric Acts as a funnel when information is needed to be passed down from Zax LLC headquarters and Zaxbys Franchising LLC to the field Develops store level managers through influence and governance Recruits future talent that fits the Zaxbys Culture Focuses on building people so that they can in turn build the business Explains the "Why" when coaching future leaders while also utilizing the Plan, Tell, Show, Do, Review (PTSDR) training method Works a minimum of 6 hours in each location, within their district, bi-weekly Plans and prepares for each store visit with the intention of development and commits to limiting outside distraction via cell phone or email during store visits Conducts store inspections to ensure that brand standards and procedures are being upheld at all times Ensures protection of the Brand through adherence to standards and policies Uses creative and innovative strategies to create and maintain community partnerships with a variety of organizations Collaborates with Zax LLC headquarters when needed to solve roadblocks within their district All other duties necessary to ensure district operations function properly Work with varying departments to select, evaluate, and approve opportunities for growth in the District
KEY COMPETENCIES
Strong business acumen Demonstrated developer of people Self-motivated leader with the ability to solve complex problems Proven ability to manage multiple locations located in different geographical areas Demonstrated ability to identify, recruit, and develop talent for leadership roles Strong planning and organizational skills Ability to create and implement management development plans Excellent interpersonal communication, presentation, and conflict resolution skills Basic math and accounting skills Strong analytical/decision making skills
EDUCATION AND EXPERIENCE GUIDELINES
Education:
Bachelor's degree in related field; or equivalent combination of education and experience
Experience:
7+ years of multi-unit experience
Other:
Valid driver's license, vehicle insurance, and reliable transportation; successful completion of background check and motor vehicle report
PAY RANGE
$80,000 - $95,000 Zaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.
