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Pierce County Library
Library Operations Supervisor - Buckley
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What they do
An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$92,713 / year median in Washington
+10% projected growth
Job Description
Library Operations Supervisor
HR@pcls.us Position Summary Oversees the daily operations of an assigned library within the Pierce County Library System. Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned staff, including vendors, volunteers and contractors. Ensures high-quality, customer-focused library services that align with the Library's strategic plan. Leads and coordinates a wide range of library operations within an assigned region, including scheduling, payroll, budget, customer service, staff supervision, customer behavior management, and facilities coordination. Assesses and analyzes complex situations and problems, identifies and implements logical solutions, and effectively integrates and manages multiple systems and priorities to ensure efficient library operations. Works collaboratively with public service supervisors, support departments, and other library leaders to ensure efficient use of resources. Leads development of staff capacity, maintaining service standards, guiding local collection efforts, and fostering community relationships. Member of the Regional Supervisory Team and actively participates in and contributes to overall leadership of region and regularly provides supervisor support to other locations. Essential Job Functions Each function below represents a core responsibility of the role. Percentages reflect the estimated time spent on each function. Essential Function Description % of Time Library Operations Collaborates with the regional supervisory team to coordinate daily operations, including scheduling across the region to meet operational and customer needs. Oversees and approves payroll time entries and leave requests, backing up other team members as needed. Ensures compliance with policies, procedures, and service standards. Oversees branch and regional initiatives, ensuring projects and reports are delivered on time, within scope, and in accordance with system priorities and standards. 30% Employee Supervision & Development Hires, trains, coaches, evaluates, and disciplines direct reports. Responsible for staff growth and morale and ensures alignment with strategic goals, policies, plans and standards. Leads staff through organizational changes by facilitating and providing effective communication, ensuring implementation. 25% Service Delivery Models and develops staff in delivering high-quality customer service. Resolves non-routine patron interactions and monitors customer behavior. Develops and guides staff in providing welcoming and inclusive spaces and services. Guides staff in the successful delivery of information and readers' advisory services, as appropriate to their role. Guides assigned staff in supporting collection maintenance and merchandising within the branch, as appropriate to their role and in alignment with Collection Management best practices and guidelines. Promotes, educates, and supports principles of Intellectual Freedom with staff and customers. Resolve related concerns or redirect them to an appropriate source. Anticipates operational and service challenges and develops proactive strategies to enhance system effectiveness and community impact. Responds to inquiries and facilitates the timely resolution of customer complaints. 20% Facilities Coordination Oversees maintenance of branch facilities, grounds, and equipment. Submits work orders and coordinates with support departments through completion. 10% Fiscal Management Tracks and monitors assigned budgets and produces reports. Aligns spending with system priorities, goals, and core offerings, ensuring responsible stewardship of resources. 10% General Duties Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management. Participates in system-wide initiatives and committees. Collaborates with the Operations Coordinators in developing, recommending, and implementing policies and procedures for library operations. Performs other duties as assigned or required. 5% Secondary Responsibilities These tasks are performed occasionally or in support of primary duties: May direct volunteer work. May collaborate with others internally, serve on other teams and committees Core Competencies Customer Focus Teamwork Communication Leadership Problem Solving Change and Learning Positive Attitude Professional Integrity Diversity Leadership Competencies Builds Trustworthy Relationships Communicates Effectively Builds Successful Teams Manages and Develops People Achieves Results Facilitates Innovation and Change Demonstrates Leadership Required Qualifications Combination of education and experience to demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position, which may include: Bachelor's degree and Three to five years library or customer service experience, with two years in a supervisory capacity. Must pass a background check. Ability to work evenings and weekends and adapt to schedule changes.
- 40
Hours Pierce County Library System Hiring Range:
$37.97- $44.
Pay Grade Range:
$37.97- $52.
FLSA Status:
Non-exempt Position Status:
Regular Location (s) : Buckley (BUC)Hours Per Week :
40 per weekSchedule:
Sunday Monday Tuesday Wednesday Thursday Friday SaturdayOFF OFF 10
35am- 7:05pm 9:35am
- 6:05pm 10:35am
- 7:05pm 9:35am
- 6:05pm 9:35am
- 6:05pm Schedule is subject to change.
Union Status:
Represented Candidate Submission Timelines:
TRANSFER
Candidates:
Internal PCLS transfer eligible candidates will be given first consideration for this position through the Transfer Closure date indicated below. Please review the Transfer Process per the Collective Bargaining Agreement .EXTERNAL OR
NON-TransferINTERNAL
Candidates:
To be considered for this position, please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date indicated below. Submissions after the Closure Date below will not be considered.Transfer Closure Date:
Monday, August 17, 2026 at 5:00pmExternal or Non-Transfer Internal Candidates Closure Date:
Monday, August 17, 2026 at 5:00pmVeteran Status:
Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application process. More information about Veteran's Preference, such as the difference in percentage, can be found here and here. If you need more information please contact us at:HR@pcls.us Position Summary Oversees the daily operations of an assigned library within the Pierce County Library System. Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned staff, including vendors, volunteers and contractors. Ensures high-quality, customer-focused library services that align with the Library's strategic plan. Leads and coordinates a wide range of library operations within an assigned region, including scheduling, payroll, budget, customer service, staff supervision, customer behavior management, and facilities coordination. Assesses and analyzes complex situations and problems, identifies and implements logical solutions, and effectively integrates and manages multiple systems and priorities to ensure efficient library operations. Works collaboratively with public service supervisors, support departments, and other library leaders to ensure efficient use of resources. Leads development of staff capacity, maintaining service standards, guiding local collection efforts, and fostering community relationships. Member of the Regional Supervisory Team and actively participates in and contributes to overall leadership of region and regularly provides supervisor support to other locations. Essential Job Functions Each function below represents a core responsibility of the role. Percentages reflect the estimated time spent on each function. Essential Function Description % of Time Library Operations Collaborates with the regional supervisory team to coordinate daily operations, including scheduling across the region to meet operational and customer needs. Oversees and approves payroll time entries and leave requests, backing up other team members as needed. Ensures compliance with policies, procedures, and service standards. Oversees branch and regional initiatives, ensuring projects and reports are delivered on time, within scope, and in accordance with system priorities and standards. 30% Employee Supervision & Development Hires, trains, coaches, evaluates, and disciplines direct reports. Responsible for staff growth and morale and ensures alignment with strategic goals, policies, plans and standards. Leads staff through organizational changes by facilitating and providing effective communication, ensuring implementation. 25% Service Delivery Models and develops staff in delivering high-quality customer service. Resolves non-routine patron interactions and monitors customer behavior. Develops and guides staff in providing welcoming and inclusive spaces and services. Guides staff in the successful delivery of information and readers' advisory services, as appropriate to their role. Guides assigned staff in supporting collection maintenance and merchandising within the branch, as appropriate to their role and in alignment with Collection Management best practices and guidelines. Promotes, educates, and supports principles of Intellectual Freedom with staff and customers. Resolve related concerns or redirect them to an appropriate source. Anticipates operational and service challenges and develops proactive strategies to enhance system effectiveness and community impact. Responds to inquiries and facilitates the timely resolution of customer complaints. 20% Facilities Coordination Oversees maintenance of branch facilities, grounds, and equipment. Submits work orders and coordinates with support departments through completion. 10% Fiscal Management Tracks and monitors assigned budgets and produces reports. Aligns spending with system priorities, goals, and core offerings, ensuring responsible stewardship of resources. 10% General Duties Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management. Participates in system-wide initiatives and committees. Collaborates with the Operations Coordinators in developing, recommending, and implementing policies and procedures for library operations. Performs other duties as assigned or required. 5% Secondary Responsibilities These tasks are performed occasionally or in support of primary duties: May direct volunteer work. May collaborate with others internally, serve on other teams and committees Core Competencies Customer Focus Teamwork Communication Leadership Problem Solving Change and Learning Positive Attitude Professional Integrity Diversity Leadership Competencies Builds Trustworthy Relationships Communicates Effectively Builds Successful Teams Manages and Develops People Achieves Results Facilitates Innovation and Change Demonstrates Leadership Required Qualifications Combination of education and experience to demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position, which may include: Bachelor's degree and Three to five years library or customer service experience, with two years in a supervisory capacity. Must pass a background check. Ability to work evenings and weekends and adapt to schedule changes.