JOB SUMMARY

Under the supervision of the Program Support Manager (PSM), the Program Support Specialist (PSS) is responsible for providing administrative support, contributing to the overall administrative success of the assigned program area. The PSS works in collaboration with the PSM and Program Directors/Managers to collect data in a manner that is well organized, accurate and timely. The PSS is responsible for maintaining confidentiality and is required to have a high level of attention to detail, and ability to interact positively across program areas with internal and external stakeholders.

BENEFITS

• Medical, Dental & Vision Insurance Maryvale offers medical, dental and a vision plans for full-time Associates. 100% HMO Medical Premiums are paid by Maryvale; we offer extremely competitive dependent coverage premiums. PPO medical and dental plans are available upon request for additional cost.
• 10 Paid Holidays + 1 Flex Paid Holiday
• Vacation/Sick Time
• Life Insurance
• Generous 401(k) Plan
• Long Term Disability Insurance
• Tailored Credit Union Benefits
• Mileage Reimbursement (if applicable)
• Free delicious lunch, daily (on site)

QUALIFICATIONS

1. High school diploma and minimum of 3 years administrative support experience, preferably in the field of a non-profit, social or human services. 2. Customer service focused with excellent people skills including verbal and written communication skills. 3. Strong analytical skills; resourceful, reliable, multitask oriented; strong administrational skills; able to adhere to strict deadlines. 4. Able to adapt to changing priorities and to re-prioritize on short notice when needed. 5. Able to handle confidential information and act accordingly. 6. Strong computer literacy including proficiency in Microsoft Office applications as well as the ability to adapt quickly to industry-specific software. Must be able to comprehend and communicate program and compliance related concerns to Program Support Manager, and Program Directors/Managers. 7. Current CPR/First Aid certificate, background clearance, TB test, required immunizations and fingerprint clearance are required for the position. 8. This role requires participation in formal and informal instruction related to the assigned program area. PSS may be required to periodically travel to other site locations, community events, conferences or trainings relevant to role.

ESSENTIAL JOB EXPECTATIONS

1. Demonstrate a passion and commitment for the Mission and Vincentian Core Values of Maryvale and the Daughters of Charity. 2. Carry out the philosophy of the Daughters of Charity of Saint Vincent de Paul within the context of the mission of the Agency. 3. Create an atmosphere of enthusiasm and energetic commitment and serve as a role model in carrying out the Mission. 4. Promote and support the attitudes, behaviors, knowledge and skills necessary to work respectfully and effectively with each other as well as demonstrate the ability to address the needs of the children and families Maryvale serves. 5. Follow the Trauma Informed Care philosophy when supporting and addressing the needs of the children and families Maryvale serves. 6. Utilize Trauma Informed Care approach in recognizing the presence of trauma symptoms and acknowledge the role that trauma has played in the lives of the clients/residents. 7. Assist in the healing process by developing appropriate RICH® (Respect, Information, Connection and Hope) relationships with those served. 8. Follow Universal Precautions when exposed to blood and body fluids and follow Occupational Safety Health Administration (OSHA) regulations pertaining to safety and the use of equipment/machinery.

ESSENTIAL JOB DUTIES

1. Provide day-to-day administrative support for the assigned program area including but not limited to: office management, client/customer service, coordination of calendars, filing, scanning/copying, mail, data collection and report completion as assigned. 2. Prepare weekly, monthly, quarterly and/or annual surveys for assigned program area, and ensure that data is collected, analyzed and shared out in a timely manner. 3. Create and share calendar reminders to responsible parties to ensure that required data is submitted to the PSS to ensure timely creation of reports. 4. Process check requests, reimbursements, credit card reports, petty cash, and/ororder requests as assigned by the Program Directors/Managers or the PSM. 5. Completed the timely process of any assigned billing; reconcile monthly to ensure all accounts are current. 6. Maintain a time management and tracking system to ensure that internal and external deadlines are met. 7. Multi-task and prioritize effectively, supporting various projects simultaneously and effectively with minimal follow up. Provide timely and accurate reports and project udpates to the PSM and Program Director/Managers. 8. Respond to emails and requests for information within 24 hours. 9. As a mandated reporter, communicate with relevant Program Administration immediately regarding safety or program concerns. 10. When applicable, and in the event of emergencies such as low staffing, the Program Support Specialist may be required to step into program areas to provide coverage and ensure continuity of services. Participate in and complete all Maryvale-assigned trainings and professional development activities to maintain compliance with agency, contractual, and regulatory requirements, and to strengthen administrative skills. Communicate with clients, families and Associates in a clear, concise manner, consistent with the Maryvale Communication Policy. 11. Participate in community outreach efforts and represent Maryvale at assigned events to promote awareness of agency programs, strengthen community partnerships, and educate the public about services provided. 12. Other duties as assigned.

PHYSICAL DEMANDS

1. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job: While performing the duties of this job, the associate is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The Associate is often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. 2. The Associate must occasionally lift and/or move up to 25 pounds. S 3. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 4. Associate may occasionally be required to drive a motor vehicle. 5. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have experience in commercial insurance (i.e. Cigna, Aetna, Kaiser, etc), enhanced care management services, and/or private practices for mental health services, substance abuse treatment, and/or psychiatric services. If yes, which one and tell us more about the extent of your experience or anything you can say about it.

Education:

High school or equivalent (Required)

Experience:

Administrative:

3 years (Preferred) Ability to

Commute:

Rosemead, CA 91770 (Required)

Work Location:

In person