Position Summary The Operations Administration Specialist is the day-to-day administrative hub for workforce, office, and HCBS program support across Ability Focused Professional Services (AFPS). The position coordinates employee onboarding, workforce credential tracking, personnel records, client administrative records, referral and service-start documentation, program trackers, and routine audit-readiness activities. Working under the Director of Operations and in coordination with Program Management, QCIT, Finance/Billing, Employment Services, and other designated leaders, the Coordinator helps ensure required documents are complete, accurately filed, routed to the appropriate owner, and followed through to resolution. The position supports reliable operations without replacing programmatic supervision, clinical judgment, quality-assurance authority, incident investigation, service authorization, or final billing approval. Position Purpose

• Operate scalable administrative systems that support AFPS growth and service continuity.
• Coordinate workforce onboarding, personnel-file readiness, training documentation, and credential tracking.
• Support internal program administrative workflows from referral and intake through service activation, ongoing documentation control, review cycles, and discharge or transfer.
• Maintain organized, secure, and audit-ready client and workforce records in approved systems.
• Track deadlines, deficiencies, corrective-action follow-up, and required submissions while escalating unresolved items to the responsible leader.
• Reduce administrative burden on program and operational leaders while preserving clear departmental ownership and separation of duties.

Qualifications Proven experience with Microsoft Office Suite, including Word, Excel, and PowerPoint. Strong proficiency in creating and managing spreadsheets for data analysis purposes. Excellent communication skills for client interaction and internal collaboration via Microsoft Teams or similar platforms. Demonstrated ability to deliver high-quality customer service in a professional setting. Strong organizational skills with the ability to manage multiple tasks efficiently. Experience supporting business operations or administrative functions is preferred. Ability to work independently as well as part of a team, demonstrating leadership when necessary. Attention to detail and problem-solving skills to identify opportunities for process improvements. This role is ideal for candidates who are organized, communicative, and eager to contribute to operational excellence within a collaborative environment.

Pay:

$52,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Experience:

related: 3 years (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Smyrna, DE 19977 (Required)

Work Location:

In person