Position Details Date:

July 2026

Title:

Neighbor Experience Specialist Classification:

Non-Exempt Reports to:

Chief Impact Officer Location:

Bath, MI

ESSENTIAL FUNCTIONS

Neighbor Support and Service Serve as the first point of contact for neighbors seeking food assistance and community resources by responding to phone calls, emails, online applications, and walk-in inquiries in a timely and respectful manner Confidentially and professionally complete eligibility screening and assist neighbors with applications for GLFB programs Food Distribution Program Support Coordinate and occasionally assist with day-to-day activities for GLFB food distribution programs, including home delivery and senior food programs Review applications and determine eligibility based on program guidelines Communicate program updates and delivery changes with neighbors, community partners, volunteers, and staff Coordinate with delivery vendors and community partners to help ensure reliable food distribution Support additional food access programs as organizational needs change Program Administration Maintain accurate participant records and program documentation Communicate important updates with staff and community partners Identify opportunities to simplify processes and improve service delivery Community Outreach Represent GLFB at community events and partner meetings as needed Build positive relationships with neighbors and community organizations Support department and organization-wide initiatives

QUALIFICATIONS

Experience in customer service, human services, nonprofit, healthcare, education, or a related field, or an equivalent combination of education and experience Excellent communication and interpersonal skills Exhibit genuine desire to help people and provide outstanding customer service Strong organizational skills and attention to detail Ability to manage multiple priorities while remaining flexible Sound judgment and the ability to handle confidential information appropriately Ability to work independently and as part of a collaborative team Basic proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams Bilingual skills are a plus

Compensation and Benefits:

GLFB offers a competitive compensation package, including paid medical/dental/vision insurance, 401k, vacation leave, sick leave, and paid holidays. This position pays $46,000 annually. To apply Please send cover letter, resume and salary requirements to Holly Pace-Hart, human resources specialist, at holly@glfoodbank.org . For additional information, please visit www.glfoodbank.org. Position remains open until filled. EOE. No phone calls please. About Greater Lansing Food Bank Founded in 1981, Greater Lansing Food Bank is a highly visible non-profit organization that provides food assistance to individuals and families in need in Ingham, Eaton, Clinton, Shiawassee, Clare, Isabella and Gratiot counties. Food is distributed through an extensive network of food pantries, shelters, community kitchens and mobile distributions throughout the seven-county service area. GLFB is committed to fostering, cultivating and preserving a culture of equity, diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.

Pay:

$46,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Paid time off Vision insurance

Work Location:

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