Customer Success Coordinator Rafflebox Technologies Greensboro, NC Job Details Full-time $45,000 - $50,000 a year 1 day ago Benefits Paid time off Qualifications Customer communication Teamwork Account development Business development Attention to detail Account management Full Job Description Position Summary The Client Success Coordinator supports the day-to-day success, retention, and growth of assigned U.S. accounts. This role combines client relationship management, in-venue device operations, technical coordination, CRM administration, and proactive business development. The Coordinator serves as a trusted point of contact, helping clients operate smoothly, understand the value of Rafflebox's platform, and maximize their fundraising results. Key Responsibilities Client Success & Relationship Management

• Assist in managing and supporting all assigned U.S. accounts, providing transparent communication, timely follow-up, and exceptional customer service.
• Act as a primary point of contact for client inquiries and build positive, trusting relationships that position Rafflebox as a valuable strategic partner.
• Provide end-to-end support to assigned clients to help ensure smooth and successful operation of their in-venue programs.
• Partner with clients to demonstrate the value of Rafflebox's services and connect platform use with measurable revenue and fundraising outcomes.
• Proactively contact clients to identify and secure additional raffle opportunities, increasing engagement, retention, and platform utilization. In-Venue Device Operations & Technical Support
• Support inventory management for all U.S. in-venue devices, maintaining accurate records of device location, condition, maintenance status, and availability.
• Provision, configure, test, and ship in-venue devices to U.S. clients, ensuring accuracy, readiness, and accountability throughout fulfillment.
• Troubleshoot hardware and software concerns, document issues clearly, and coordinate efficient resolutions with internal technical teams when escalation is required.
• Monitor recurring concerns and share observations that may improve device reliability, client training, or internal processes. CRM, Collaboration & Growth
• Maintain complete and up-to-date client, activity, opportunity, and follow-up records in HubSpot to support cross-functional visibility and informed decision-making.
• Work closely with Sales, Marketing, Support, and other internal teams to provide a seamless and positive client experience from onboarding through ongoing account support.
• Proactively identify, qualify, and engage U.S.-based nonprofits, charities, and community organizations using thoughtful, data-informed outreach strategies.
• Share relevant client feedback, trends, risks, and growth opportunities with internal stakeholders. Qualifications & Experience
• Experience in customer success, account coordination, client support, sales support, operations, or a related client-facing role.
• Experience working with a CRM; bonus points if you have experience with HubSpot.
• Comfortable troubleshooting technology and learning new hardware, software, and digital platforms.
• Experience supporting logistics, inventory, provisioning, or fulfillment processes is considered an asset.
• Experience working with nonprofits, charities, fundraising technology, gaming, or regulated environments is considered an asset. Knowledge, Skills & Abilities
• Excellent written and verbal communication skills, with a professional, transparent, and client-focused approach.
• Strong relationship-building skills and the ability to establish trust with a diverse client base.
• Highly organized and detail-oriented, with the ability to manage multiple accounts, follow-ups, shipments, and priorities.
• Practical problem-solving and troubleshooting skills, with sound judgment about when to resolve an issue independently and when to escalate.
• A proactive, data-informed mindset with the confidence to identify client needs and pursue growth opportunities.
• Strong collaboration skills and the ability to work effectively across Sales, Marketing, Support, and technical teams.
• Accountability for accurate records, timely commitments, and a consistently high-quality client experience.

Rafflebox Technologies Inc. is committed to creating an inclusive workplace. We welcome qualified applicants and provide reasonable accommodations throughout the recruitment process upon request.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

Paid time off

Work Location:

In person