Position Overview The Program Coordinator provides family-driven case management planning, facilitation, and support to individuals and families through assistance with obtaining and sustaining safe, decent and affordable housing. Key Responsibilities/Essential Functions Case Management Assist families in emergency situations and provide crisis intervention when necessary Conduct in-home, emergency shelter, or in-office visits to identify needs and goals for each family Conduct housing needs assessments in order to identify and address barriers to housing stability In partnership with clients, develop, review and amend efficient and effective client case plans Coordinate client referrals, as appropriate, to community resources and to internal resources Assist clients with state, federal and local assistance applications Attend and actively participate in interagency staff and multidisciplinary meetings Database/ File Maintenance Maintain appropriate and sufficient documentation to facilitate the delivery of services Accurately record case notes, follow-ups, update case plans and recertify as required Input data in a timely manner (48 hours) Enter North Dakota Continuum of Care (CoC) Program information into the Homeless Management Information System (HMIS) in a timely manner Legal Aspects Maintain a high level of integrity and confidentiality of all program participants, documents and records Adhere to NASW Code of Ethics Maintain participant and CoC Program documentation, including all financial and programmatic records, for a period of at least five years Professionals having knowledge of or reasonable cause to suspect that a child is abused or neglected, or has died as a result of abuse or neglect, must notify their supervisor and make a report of the circumstances immediately Administrative Collaborate with Supervisor to develop policies and procedures for United Way programming Collaborate with Supervisor to evaluate the efficiency of United Way programs Participate in weekly department meetings Resource awareness and networking

• actively participate in a variety of community meetings with key stakeholders and service providers Report required statistics on a regular basis Two years of related work experience preferred Must be people-oriented and be able to communicate effectively in face-to-face situations.

Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. Must be able to interact and communicate with individuals at all levels of the organization. Must possess the ability to maintain effective working relationships with others, including other agencies, departments within the organization, and the general public. Must have the ability to work independently with minimum supervision. Must be proficient in using the organization's management software, Microsoft Office products, telephone system and various audio/visual technologies. Ability to work weekends and holidays as part of regularly scheduled shifts, and ability to work overtime as needed Ability to bend, lift, and carry up to 50 lbs. In all weather conditions Ability to move about the office and travel to various locations Ability to stand and/or sit for extended periods. Use of telephone, keyboard, and video conferencing tools for extended periods. Day Shift (Monday

• Friday Day Shift) Weekends as needed Evenings as needed Ethics
• Make ethical decisions by applying the standards of the NASW Code of Ethics, relevant laws and regulations, company and program policies and procedures to all aspects of work Diversity
• Applies and communicates an understanding of the importance of diversity and difference in shaping life experiences. Utilizes self-awareness and self-regulation to manage the influence of personal biases and values when working with diverse clientele Creating/Implementing Effective Case Plans
• Develop mutually agreed-on case plan goals and objectives based on the assessment of strengths, needs, and challenges within individuals and families. Facilitate effective transitions and endings that advance agreed-upon goals Interagency Collaboration
• Demonstrate knowledge of resources outside or within the organization. Utilize interagency collaborations to meet case plan goals; complete referrals or assist with applications as needed Advocacy
• Demonstrate flexibility and responsiveness, adjust case plans, and set priorities to meet the needs of clientele.

Negotiate, mediate and advocate with and on behalf of clientele and their families

NOTE:

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organization's ongoing needs.

Job Type:

Full-time Pay:

$20.00

• $26.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person