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Career Insights for Client Engagement Manager
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Scorecard
Based on Oklahoma data
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What they do
A Client Engagement Manager builds and maintains client relations. Works for a vendor organization and has ultimate responsibility for a client's entire experience with that vendor. May have a portfolio of clients and be accountable for the revenue, profitability and success of those customer relationships.
$175,767 / year median in Oklahoma
+2% projected growth
Job Description
As a Consultant, you will be responsible for the support of clients in the following ways: Schedule and conduct effective face-to-face appointments with key decision makers and project groups.
Lead client presentations to present findings, discuss observations, review project status and review and assist in the resolution of conflicts and resistance to change.
Prepare project deliverables based on the project scope.
Present project deliverables to project team.
Comprehend and document understanding of traditional, standard business processes and be able to document business processes.
Understand the customers'/prospects' current business processes and the solutions they currently use.
Build ongoing relationships with key decision makers to expand future opportunities within their organization.
Conduct interviews to gather information.
Develop project plans and scope of a project to tailor the plans based on the specific needs of each client project.
Conduct formal and informal training sessions.
Manage projects to be sure staying within scope and on plan.
Assist with internal improvement projects.
Maintain professional and technical skills.
Staff training and mentoring.
•Can work from Tulsa office or REMOTE!
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Success Keys:
Your success will be measured by your ability to meet certain Key Performance Indicators. You must also maintain accurate and up-to-date records in our CRM system.
Organization Structure and Interfaces:
Consulting professionals are highly valued at CS3. You will work in a project-based environment with like-minded technical sales professionalsSelf-directed and goal oriented managementAbility to excel in a deadline based environmentYou will report directly to the HCM or ERP Manager