Our client is a growing restoration company looking for a highly organized and proactive Restoration Team Coordinator to join their Emergency Services Division. The Emergency Services team responds to homes and businesses experiencing water damage, fire damage, storm damage, and other property emergencies. The Team Coordinator plays a critical role in keeping the operation organized and ensuring customers receive a fast, professional response during what can be a stressful situation. This position will coordinate communication between customers, technicians, project managers, subcontractors, insurance partners, and internal teams while helping manage the day-to-day flow of emergency restoration projects. The ideal candidate is highly organized, comfortable working in a fast-paced environment, an excellent communicator, and able to manage multiple priorities at once. What You'll Do

• Coordinate daily emergency service activities and job assignments
• Communicate with customers regarding scheduling, arrival times, updates, and next steps
• Dispatch and coordinate technicians and field teams
• Monitor active emergency jobs and communicate status updates
• Coordinate job starts, follow-ups, equipment pickups, and service appointments
• Communicate with Project Managers and Emergency Service Technicians to ensure jobs stay on track
• Help prioritize new emergency calls based on urgency and availability
• Enter and maintain accurate job information in company systems
• Ensure required job documentation, photos, notes, and forms are completed
• Track equipment placed at customer locations and coordinate removal when appropriate
• Assist with scheduling subcontractors and vendors
• Communicate with insurance companies, adjusters, property managers, and other project stakeholders when needed
• Monitor open jobs and identify projects requiring follow-up
• Help ensure customers are kept informed throughout the emergency service process
• Assist with estimates, work authorizations, invoices, and other project documentation
• Support Project Managers and Operations leadership with administrative and coordination needs
• Identify scheduling or operational issues and escalate them appropriately
• Maintain accurate records and ensure information is communicated between departments What We're Looking For
• 1+ year of experience in restoration, construction, home services, dispatch, customer service, or a similar environment preferred
• Strong organizational and time-management skills
• Excellent phone and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail
• Comfortable communicating with customers during stressful situations
• Ability to work with technicians, contractors, customers, and internal teams
• Strong computer skills and ability to learn new software quickly
• Experience with restoration management software is a plus
• Insurance restoration experience is a plus
• Ability to remain calm and professional when priorities change
• Strong problem-solving skills What Makes You Successful The successful Team Coordinator is someone who can keep the operation moving.

You should be someone who:

• Communicates proactively
• Stays organized when things get busy
• Follows up without being asked
• Keeps accurate records
• Understands urgency
• Can manage multiple jobs at once
• Communicates clearly with field teams
• Provides excellent customer service
• Identifies problems before they become bigger problems
• Takes ownership of tasks from beginning to completion Why Join Us?
• Competitive compensation
• Opportunity to grow within a growing restoration company
• Fast-paced and team-oriented environment
• Training and development
• Consistent opportunity for advancement
• [Health/Dental/Vision]
• [401(k)]
• [Paid Time Off]
• [Bonus Opportunities]

Pay:

$65,000.00 - $75,000.00 per year

Benefits:

Flexible schedule

Work Location:

In person