The Role at a Glance This role is a mix of both hands-on (think lifting furniture) and office work. Coordinates services, timelines, budgets, and crews while ensuring high-quality customer service and compliance with agreements. How You ll Contribute Your primary responsibility is to ensure all services related to assigned relocations or projects are executed in line with the signed move agreement or purchase order. You ll act as the main point of contact from project inception to completion, maintaining regular communication with customers, project managers, sales staff, contract administrators, and national account personnel. Your role includes planning and managing relocations, monitoring service quality, and ensuring deadlines and expectations are consistently met. You ll be responsible for managing timelines, budgets, and resources while coordinating daily operations with internal teams such as Dispatch to ensure proper staffing, equipment, and vehicle support. Any additional services requested must be clearly documented and approved through a signed addendum before proceeding. You ll also track project costs in real time, collaborating closely with billing staff to ensure accuracy and profitability using Hilldrup s billing systems. A key part of your role involves preparing and coordinating move logistics to achieve the highest levels of efficiency and customer satisfaction. You ll work directly with blueprints for systems furniture, provide detailed cost estimates, and lead both internal and client meetings to maintain alignment throughout the project. You must also remain in constant contact with the assigned salesperson to flag any issues or potential risks that could impact the project s success. You will also be walking, lifting, and moving furniture up to ten hours per day. You must be able to lift 50-100 lbs. (up to 400 lbs. with a team) and be able to push 50 - 100 lbs. on 4-wheel dollies and push 300 lb. loaded carts Qualifications and Skills Education/Work Experience/Certificates Two to four-yeardegree in business preferred Minimum oftwoyears of experience in Project Management orrelatedexperience Driver s license Complete TRS (Technology Relocation Specialists) training and certification Skills Customer Focused Collaborative Communicative Resilient Strive for inclusion of others Organized Microsoft office Solution-finder Essential Job Functions Communicate daily with customers, project managers, contract administrators, sales personnel, and other stakeholders Ensure any additional requested services are documented and approved through a signed addendum before execution Oversee and coordinate all aspects of the project, including timelines, budgets, crews, and equipment Collaborate with Dispatch to schedule personnel, vehicles, and equipment Interpret and work with systems furniture blueprints Provide detailed and accurate estimates to customers Able to lift 50-100 lbs. alone and up to 400 lbs. with a team Able to push 50 - 100 lbs. on 4-wheel dollies and push 300 lb. loaded carts, Maintain physical stamina to walk, lift, and carry for 6-10 hours daily