A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
Monday-Friday, flexible, possibly weekends as needed, on-call
Purpose of Position:
The Quality Assurance and Day Services Manager (QA/DS Manager) is a dynamic and fast-paced role that provides consistency in the application of systems in the residential division as well as provide oversight, development, design, and implementation of day supports to people supported in Benhaven's residential division. This position is a leader within the residential division. The QA/DS Manager is responsible for ensuring quality standards and expectations are met, fostering a positive work culture, and nurturing both staff and the people we support. With an emphasis on team-building, the QA/DS Manager will design and implement purposeful and meaningful day supports in addition to providing oversight related to the quality services provided in our residential division. This role requires creativity, insight, ability to motivate employees, excellent communication, time management, and the ability to work with discretion. Previous experience with DDS services delivery, HCBS services, and Person-Centered planning is required. Benhaven is an Employment First agency, for those people supported residentially, if they are interested in employment those folks will be support through Benhaven's Career and Transition Services.
Responsibilities:
The following duties are assigned to this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. 1.
Personnel:
o Serve as a leader on the Residential Leadership Team, o Oversee and monitor compliance with the Relias Training Platform in collaboration with Human Resources 2.
Licensing and Compliance:
o Develop a thorough understanding of DDS CLA and ICF regulations, service definitions, and documentation requirements. o Maintain a licensing system for each group home and act as a liaison with DDS regarding elicensing and QSR inspections. o Submit DDS licensing packets and conduct pre-inspection audits. o Review e-scores, Fire drills for consistency in application, following DDS requirements, Prompt managers to complete e-scores as needed, submit e-scores to DDS o Coordinate and submit plans of correction o Participate in home inspections and review T-Logs to provide feedback. 3.
Quality Assurance:
o Complete quarterly audits for each home focusing on key areas (Health & Safety, Personal Achievement, Physical Plant, Staffing). o Periodic reviews of Therap and ensure compliance with DDS policies o In collaboration with the Residential Division Director, ensures consistency across all Benhaven CLA homes. o Audit day services o Point person for all residential referrals and coordinate review team o GER review and submission to DDS - escalating GER's as needed o Ensure Critical incident process is followed 4. Day Services o Provide strategic direction to all people receiving day services through Benhaven in our residential division, o Ensure our day services are person center, o People receiving day services are leading meaningful and purposeful lives through values and preferred activities, o Our employment and day services are meeting with requirements authorized by DDS, o Develop day staff - hiring, developing schedules, training etc., o Ensure there is a clear understanding and division between day services and residential services, o Plan and implement recommendations made in the day services analysis, o Work closely with Residential Managers to implement days services and structures, o Continuously work on staying on top of cutting-edge services in day services, o Attend regular meetings with the CEO and Residential Division Director.
Requirements:
Proven experience in residential and employment/day services Has a strong understanding of DDS regulations, standards, policy, and practices. Strong organizational skills and the ability to multitask and prioritize. Excellent communication skills, both written and verbal. Experience with Relias Training Platform and other relevant software is preferred. Ability to work collaboratively within a team. Strong leadership abilities with experience in managing personnel and compliance.
Employee Incentives:
Anthem Medical & Dental Insurance Long-term Disability (employer paid) Term-Life Insurance (employer paid) Voluntary Life Generous PTO EAP (Employee Assistance Program) Employee Discounts (Tickets-At-Work, Verizon, Alliance College discounts, etc.) Employee Referral Program Mutual of America 403b & 401a
Professional Development Tuition Reimbursement Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk and hear. Requires good hand-eye coordination, arm, hand, and finger dexterity including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. Benhaven, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Benhaven will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
