JOB SUMMARY

The Community Association Support Specialist provides direct support to the Property Manager in the daily operations of Habitat Collier communities. This role handles homeowner communications, assists with on-site tasks, supports meetings, and ensures clear, consistent coordination between homeowners, the HOA/COA Board of Directors, the property management company and Habitat for Humanity. Fluency in English / Creole is required to effectively serve a diverse community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist the Property Manager with on-site inspections, walk-throughs, and field tasks. Help monitor compliance with community rules and maintenance standards. Document and track issues, follow up on open items, and support timely resolutions Respond to homeowner phone calls, emails, and in-person inquiries in English, Creole, or Spanish. Send community notices, updates, and communications. Educate homeowners about community rules, regulations, and procedures. Assist with ARC/Modification forms and guide homeowners through the process. Help organize board and community meetings, including scheduling and logistics. Prepare meeting materials, reports, and follow-up communications. Communicate updates between the Board, homeowners, and the Property Manager. Maintain accurate records, forms, and documentation. Track homeowner requests, violations, and ongoing projects. Serve as a communication bridge between all community stakeholders. Other duties as requested and/or assigned. Perform self home visits as needed. Patrol Communities as needed. Other related tasks assigned by Manager.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Fluent in English and Haitian Creole. Strong customer service and communication skills. Ability to multitask, stay organized, and work independently. Willingness to work both in the field and in an office setting. Experience with community associations or HOA operations is a plus (training provided). Conflict resolution skills. Available to patrol Communities and enforce regulations. Occasional work hours outside of the regular office hours due to Homeowner meetings and trainings.

EDUCATION, LINCESES/CERTIFICATION AND EXPERINCE

High school diploma required; Associate degree, CAM certification or equivalent work experience in customer service or property management, preferred.

ADDITIONAL

Current Florida Driver's License Individuals in this role are expected to travel between the various communities in Collier County

• Habitat for Humanity of Collier County is an EOE
• Habitat for Humanity participates in E-Verify
• All offers are contingent on receiving acceptable results from a pre-employment background and drug screening

Job Type:

Full-time Pay:

From $19.50 per hour

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Application Question(s): Are you willing to travel to both Naples and Immokalee locations on a weekly basis?

Education:

Bachelor's (Preferred)

Experience:

Property management: 2 years (Preferred) Customer service: 2 years (Required)

Microsoft Office:

3 years (Required)

License/Certification:

Driver License (Required) Willingness to travel: 50% (Required)

Work Location:

In person